Salesforce.com Inc

Salesforce CPQ

Composite Score

8.5 /10

CX Score

8.8 /10

61 Reviews Write a Review

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What is Salesforce CPQ?

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

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Awards & Recognition

Salesforce CPQ won the following awards in the Configure, Price, Quote category

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Salesforce CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 76%
Conflict Resolution:: 88%
Strategy & Innovation:: 88%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce CPQ?

0% Negative

9% Neutral

91% Positive

Pros

Respectful
Reliable
Acts with Integrity
Includes Product Enhancements

Feature Ratings

Average 81

Multi Currency

Product and Service Configuration

Quote Development and Administration

Application Integration

Discounting Management

Reporting and Analytics

Workflow & Approvals

Visual Configuration

Renewal Management

Catalog Management

Rules Engine

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Salesforce CPQ Reviews

Pranav L.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2021

Best integrated CPQ tool for your SFDC instance!

Likeliness to Recommend

8 /10

What differentiates Salesforce CPQ from other similar products?

Its integration within Salesforce Native to SFDC Simpler UI

What is your favorite aspect of this product?

Quoting Renewal Management

What do you dislike most about this product?

That the backend code is a blackbox and is sometimes buggy

What recommendations would you give to someone considering this product?

Weigh in the complexity of your product offerings. This does require niche skillset to manage.

Pros

Transparent
Continually Improving Product
Reliable
Effective Service

Chris D.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

No thanks on this piece

Likeliness to Recommend

10 /10

What differentiates Salesforce CPQ from other similar products?

Rules Engine

What is your favorite aspect of this product?

Flexibility

What do you dislike most about this product?

Guided selling is not useful. Some of the renewal process and template process is very clunky

What recommendations would you give to someone considering this product?

Know your products and business. This won’t solve not knowing the products you sell or how you want to sell them

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Transparent
Vendor's Interest First
Under Delivered

Scott J. R.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Salesforce CPQ is the leader in the quote to cash

Likeliness to Recommend

10 /10

What differentiates Salesforce CPQ from other similar products?

The product is enterprise level grade and has flexibility to extend easily

What is your favorite aspect of this product?

The product configurator is very useful for sales users to easily interact with the catalog

What do you dislike most about this product?

Not enough documentation on the managed code set

What recommendations would you give to someone considering this product?

Consider how transformative it is and the impact to many of your business processes.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Salesforce CPQ

What is Salesforce CPQ?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Salesforce CPQ Ratings

86 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Salesforce CPQ?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Salesforce CPQ Reviews

Pranav L.

Best integrated CPQ tool for your SFDC instance!

Likeliness to Recommend

Pros

Chris D.

No thanks on this piece

Likeliness to Recommend

Pros

Cons

Scott J. R.

Salesforce CPQ is the leader in the quote to cash

Likeliness to Recommend

Pros

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Feature Ratings

Multi Currency

Product and Service Configuration

Quote Development and Administration

Application Integration

Discounting Management

Reporting and Analytics

Workflow & Approvals

Visual Configuration

Renewal Management

Catalog Management

Rules Engine

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training