Salesforce.com Inc

Salesforce CPQ

Composite Score

8.5 /10

CX Score

8.7 /10

60 Reviews Write a Review

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What is Salesforce CPQ?

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

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Awards & Recognition

Salesforce CPQ won the following awards in the Configure, Price, Quote category

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2024 Emotional Footprint Champion

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Salesforce CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce CPQ?

0% Negative

10% Neutral

90% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 81

Multi Currency

Quote Development and Administration

Product and Service Configuration

Application Integration

Discounting Management

Reporting and Analytics

Workflow & Approvals

Catalog Management

Visual Configuration

Renewal Management

Guided Selling

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Salesforce CPQ Reviews

Shaun H.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

CPQ is great but has a steep learning curve

Likeliness to Recommend

8 /10

What differentiates Salesforce CPQ from other similar products?

The fact it is Salesforce's CPQ was a big win. We were able to purchase this module and manage it from within Salesforce.

What is your favorite aspect of this product?

It is INCREDIBLY flexible. You have the flexibility that salesforce offers in a CPQ product. There truly isn't anything I haven't been able to do.

What do you dislike most about this product?

It's incredibly difficult to manage once you start customizing. Out of box, great tools, tons of guides online for you to use for standard functionality, but once you start to deviate from that and begin to customize CPQ, you're really on your own with trial and error. Even online its tough to find CPQ user groups. Most people don't like administering this tool because it can be challenging to learn and maintain.

What recommendations would you give to someone considering this product?

100% try it before you commit. It is a tool that must be constantly maintained. Any change to pricing models, discounts, legal terms, documents, etc takes a skilled admin who is comfortable in CPQ to make those changes.

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Prashant C.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

The best possible enabler of productivity.

Likeliness to Recommend

9 /10

What differentiates Salesforce CPQ from other similar products?

The amount of optimization and analytics you can do there is not a match for Salesforce for this in any other alternative, it basically is a god-send for opportunity management and is a very great tool for quotations.

What is your favorite aspect of this product?

The analytics part, if properly trained, can provide you great insights, even to the extent that help you make business decisions, there is a plethora of good aspects for SF, ease of integration with other apps like salesken, salestrail etc, ease of quote approvals and updation of discounts, running algorithms for renewal etc.

What do you dislike most about this product?

only when you are well trained can you unleash the full potential of SF, for someone new it takes time to learn and adapt, post that its a cake walk.

What recommendations would you give to someone considering this product?

go ahead , this is the best possible alternative out there, having worked for more than 5 years, i have at one point been the vendor for SF, and i can tell you even now, whatever your organization is, even if an established firm or a fast growing startup, this provides the right traction to all teams.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Ike N.

Role: Consultant
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great Integrated CPQ Platform with CRM

Likeliness to Recommend

9 /10

What differentiates Salesforce CPQ from other similar products?

Salesforce CPQ is directly integrated with Salesforce CRM clouds. All logic can be configured with OOTB mechanisms and extended with standard SFDC customization workflows/processes

What is your favorite aspect of this product?

The ability to quickly configure, maintain, and troubleshoot pricing and product rules

What do you dislike most about this product?

Salesforce Governor Limits / UI

What recommendations would you give to someone considering this product?

Buy SFDC CPQ if you have an established SFDC CRM platform

Pros

Trustworthy
Caring
Respectful
Helps Innovate

Salesforce CPQ

What is Salesforce CPQ?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Salesforce CPQ Ratings

86 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce CPQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Salesforce CPQ Reviews

Shaun H.

CPQ is great but has a steep learning curve

Likeliness to Recommend

Pros

Prashant C.

The best possible enabler of productivity.

Likeliness to Recommend

Pros

Ike N.

Great Integrated CPQ Platform with CRM

Likeliness to Recommend

Pros

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1
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Feature Ratings

Multi Currency

Quote Development and Administration

Product and Service Configuration

Application Integration

Discounting Management

Reporting and Analytics

Workflow & Approvals

Catalog Management

Visual Configuration

Renewal Management

Guided Selling

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness