Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

7% Negative
4% Neutral
89% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

85

Instant Messaging

84

Granular Access Management

84

Document Collaboration

84

Screen Sharing

84

Task Management

83

Integration With Productivity Tools

83

Notifications

83

Search

81

Cross Platform Support

81

Voice and Video Collaboration

77

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Data Integration

84

Quality of Features

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

Moon A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Chatter helps communities communicate.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Chatter's Project Management and Resourcing features are helpful. It is possible to reflect on past actions and decisions by keeping a historical feed associated with a specific activity. Chatter feed and search options can be game-changers if all contributors input data. Its best feature is the ability to link conversations to Salesforce pages. We speed up the conversation by mentioning another user on that page's chatter screen. The goal is to achieve sales collaboration, track records and milestones, and declutter inboxes. It is truly one of a kind compared to other tools available.

What is your favorite aspect of this product?

Chatter is easy to use for anyone. In terms of functionalities, it's a full-fledged messaging app. It's easier to configure and use because it has admin-only, moderation, public groups, workflow, flows, triggers, and process builder features. Our customers can communicate, share insights, and collaborate on business issues. It's best for customer service and problem-solving. It simplifies communication.

What do you dislike most about this product?

Chatter weekly or daily updates can be annoying and turned off, but people still get notifications about it. Also, it’s had a few drawbacks, such as reloading each tab. The chatting features are minimal. In most cases, it's used to compose brief messages. In my opinion, it ought to be required that some improvement be made regarding the issue.

What recommendations would you give to someone considering this product?

Chatter is an easy-to-use tool that boosts Salesforce efficiency. It's easy to take notes, ask questions, and provide information on projects, accounts, and sales opportunities. Easy-to-use for business communications provides Salesforce AppExchange apps and meets business needs. As a result, I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gabriel A.

  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic app

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Something that I think differentiates Salesforce Chatter from other applications is the security with which they handle the data, here you can upload your information and receive it in the same way, all with the full confidence that it is protected and that no one else will make use of it.

What is your favorite aspect of this product?

My favorite aspect is that I can contact any of my co-workers, at any time of the day, and the app works perfectly. It doesn't matter if I'm sending large files, it still works just as fast.

What do you dislike most about this product?

I think so far I haven't found anything I dislike about the app. The quality is very good, the speed and efficiency are very high, and the cost is also very good if we take into account the variety of tools and utilities that we have at our disposal.

What recommendations would you give to someone considering this product?

I think the most important thing when making good use of the application is to know the tools it offers us, so my recommendation would be to take the time to review each of the utilities that the application has so that when using it in the work area everything is easier and more efficient.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ismail D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Notifications sent automatically.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Chatter lets you communicate information, files, and data across your organization. Regardless of your location or function. Chatter allows you to connect, engage, motivate and empower your people. Using linked apps and custom actions makes it easy to collaborate across sales, service cases, campaigns, and projects. You can express your opinions and propose new ideas. Connect product teams by facilitating direct customer feedback on initiatives, products or campaigns.

What is your favorite aspect of this product?

For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.

What do you dislike most about this product?

Salesforce subscriptions are quite expensive.

What recommendations would you give to someone considering this product?

For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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