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What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Trustworthy
- Appreciates Incumbent Status
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Sharing Collaboration
Instant Messaging
Granular Access Management
Notifications
Task Management
Document Collaboration
Screen Sharing
Integration With Productivity Tools
Search
Cross Platform Support
Voice and Video Collaboration
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Also Featured in...
Salesforce Chatter Reviews
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Santosh P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Best tool to communicate with team.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce chatter Ui experience is better compared to other similar products, and it is lightweight.
What is your favorite aspect of this product?
We can share the important data with our team members and can communicate with them can share files as well which builds the interaction in a best possible way.
What do you dislike most about this product?
Nothing at the moment everything looks good.
What recommendations would you give to someone considering this product?
Salesforce is a dominating in CRM tool so they are good in technology, so can go with this product.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
Michael S.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Apr 2023
Excellent business messaging system.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
When compared to other programs, Chatter stands out due to the fact that it offers an excellent platform that can be utilized for instant business messaging, team chats, meetings, and conference calls.
What is your favorite aspect of this product?
Supporting case management, sales possibilities, approvals, etc., Chatter is an excellent and unique business social network that links employees across the whole organization. The knowledge-sharing system is cutting-edge, and the CRM component is first-rate.
What do you dislike most about this product?
Many of Chatter's newest features required us to turn on Chatter Plus. As a result, the cost of our project per user has gone up much more. Perhaps Chatter can devise more comprehensive plans to accommodate a wide range of needs.
What recommendations would you give to someone considering this product?
Because of how well my team and I are able to communicate and collaborate within the app, as well as how much time we save because to its increased efficiency, I have no hesitation in recommending it.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Betsy U.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2023
Easy and Effective
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It allows multiple softwares to sync together but the sync is sometimes too slow for our fast paced work. I like that you can edit things, which is not always possible on other platforms.
What is your favorite aspect of this product?
Seeing who has viewed my posts.
What do you dislike most about this product?
The only extra feature on a post is "Like." It would be great to have other things like "Working on it" or something like that to show that you are doing something about the topic but without having to leave an additional comment.
What recommendations would you give to someone considering this product?
I know that the email settings can be changed but sometimes it's not possible and it's hard to find a way to filter out the email notifications.
Pros
- Trustworthy
- Fair
- Helps Innovate
- Efficient Service
Please tell us why you think this review should be flagged.
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