Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
4% Neutral
90% Positive

Pros

  • Trustworthy
  • Appreciates Incumbent Status
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 85

File Sharing Collaboration

87

Instant Messaging

86

Granular Access Management

84

Notifications

84

Task Management

84

Document Collaboration

84

Screen Sharing

84

Integration With Productivity Tools

83

Search

82

Cross Platform Support

81

Voice and Video Collaboration

75

Vendor Capability Ratings

Average 82

Quality of Features

84

Business Value Created

84

Ease of Data Integration

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

Santosh P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Best tool to communicate with team.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce chatter Ui experience is better compared to other similar products, and it is lightweight.

What is your favorite aspect of this product?

We can share the important data with our team members and can communicate with them can share files as well which builds the interaction in a best possible way.

What do you dislike most about this product?

Nothing at the moment everything looks good.

What recommendations would you give to someone considering this product?

Salesforce is a dominating in CRM tool so they are good in technology, so can go with this product.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Caring

Michael S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Excellent business messaging system.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

When compared to other programs, Chatter stands out due to the fact that it offers an excellent platform that can be utilized for instant business messaging, team chats, meetings, and conference calls.

What is your favorite aspect of this product?

Supporting case management, sales possibilities, approvals, etc., Chatter is an excellent and unique business social network that links employees across the whole organization. The knowledge-sharing system is cutting-edge, and the CRM component is first-rate.

What do you dislike most about this product?

Many of Chatter's newest features required us to turn on Chatter Plus. As a result, the cost of our project per user has gone up much more. Perhaps Chatter can devise more comprehensive plans to accommodate a wide range of needs.

What recommendations would you give to someone considering this product?

Because of how well my team and I are able to communicate and collaborate within the app, as well as how much time we save because to its increased efficiency, I have no hesitation in recommending it.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Betsy U.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy and Effective

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

It allows multiple softwares to sync together but the sync is sometimes too slow for our fast paced work. I like that you can edit things, which is not always possible on other platforms.

What is your favorite aspect of this product?

Seeing who has viewed my posts.

What do you dislike most about this product?

The only extra feature on a post is "Like." It would be great to have other things like "Working on it" or something like that to show that you are doing something about the topic but without having to leave an additional comment.

What recommendations would you give to someone considering this product?

I know that the email settings can be changed but sometimes it's not possible and it's hard to find a way to filter out the email notifications.

Pros

  • Trustworthy
  • Fair
  • Helps Innovate
  • Efficient Service

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