Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

7% Negative
4% Neutral
89% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

85

Instant Messaging

84

Granular Access Management

84

Document Collaboration

84

Screen Sharing

84

Task Management

83

Integration With Productivity Tools

83

Notifications

83

Search

81

Cross Platform Support

81

Voice and Video Collaboration

77

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Data Integration

84

Quality of Features

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

Hanna S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Team Collaboration with Chatter A Powerful tool.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

One key differentiator of Chatter is its robust integration with Salesforce. This seamless integration allows users to collaborate on projects and share information within the context of their CRM activities. Additionally, Chatter's intuitive user interface and user-friendly design make it easy for teams to navigate and adopt the platform quickly.

What is your favorite aspect of this product?

My favorite aspect of Chatter is its ability to foster collaboration and engagement among team members. The platform's social features, such as liking and commenting on posts, facilitate meaningful interactions and encourage active participation. It creates a sense of community within the team and promotes knowledge sharing.

What do you dislike most about this product?

While Chatter offers many great features, one aspect that could be improved is the search functionality. At times, it can be challenging to find specific conversations or files, especially when dealing with a large volume of data. Enhancing the search capabilities would greatly benefit users in quickly locating the information they need.

What recommendations would you give to someone considering this product?

If you are considering using Chatter, I would recommend taking advantage of its integration with Salesforce. Leveraging the CRM capabilities alongside team collaboration can provide a seamless workflow and enhance productivity. Additionally, I suggest exploring the various customization options available in Chatter to tailor it to your team's specific needs and preferences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Cons

  • Vendor's Interest First
  • Vendor Friendly Policies

Michael S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Excellent business messaging system.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

When compared to other programs, Chatter stands out due to the fact that it offers an excellent platform that can be utilized for instant business messaging, team chats, meetings, and conference calls.

What is your favorite aspect of this product?

Supporting case management, sales possibilities, approvals, etc., Chatter is an excellent and unique business social network that links employees across the whole organization. The knowledge-sharing system is cutting-edge, and the CRM component is first-rate.

What do you dislike most about this product?

Many of Chatter's newest features required us to turn on Chatter Plus. As a result, the cost of our project per user has gone up much more. Perhaps Chatter can devise more comprehensive plans to accommodate a wide range of needs.

What recommendations would you give to someone considering this product?

Because of how well my team and I are able to communicate and collaborate within the app, as well as how much time we save because to its increased efficiency, I have no hesitation in recommending it.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Betsy U.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy and Effective

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

It allows multiple softwares to sync together but the sync is sometimes too slow for our fast paced work. I like that you can edit things, which is not always possible on other platforms.

What is your favorite aspect of this product?

Seeing who has viewed my posts.

What do you dislike most about this product?

The only extra feature on a post is "Like." It would be great to have other things like "Working on it" or something like that to show that you are doing something about the topic but without having to leave an additional comment.

What recommendations would you give to someone considering this product?

I know that the email settings can be changed but sometimes it's not possible and it's hard to find a way to filter out the email notifications.

Pros

  • Trustworthy
  • Fair
  • Helps Innovate
  • Efficient Service

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