Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
7% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

84

Surveys and Polling

82

Intranet

82

Employee Directory

81

Application Integration

79

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

78

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Customization

80

Quality of Features

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Anil G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

User Friendly App but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

The smooth document upload and share feature.

What is your favorite aspect of this product?

To easily share any kind of document to a person or a group of person.

What do you dislike most about this product?

Their pricing should be more competitive

What recommendations would you give to someone considering this product?

Go for it if you want ease if use, quick & fast chatter and you don't mind a bit pricy products

Pros

  • Trustworthy
  • Efficient Service
  • Fair
  • Altruistic

Deepak K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

This application is really good interface, eas use

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

It provides flexibility, speed of texting, and automatic grammatical mistakes solution while chatting with clients and internal communication.

What is your favorite aspect of this product?

It's really easy to use and provides scalability to the user according to the need .

What do you dislike most about this product?

This product should also work on reach to other countries as well to expand it's user base which ultimately enhance network of communication.

What recommendations would you give to someone considering this product?

This product provides huge range of text services, grammar autocorrect utility, easy to use, interface is friendly.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Syed Aqib a.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Good in real time collaboration.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Easily integrate with Salesforce CRM, Good for group discussion. Good iN Knowledge sharing and Notification and alerts

What is your favorite aspect of this product?

Knowledge sharing and group discussion

What do you dislike most about this product?

less integration with external apps.

What recommendations would you give to someone considering this product?

Easily integrate for any team. Enhance training and development process. Easily customizable for optimal collaboration and productivity

Pros

  • Reliable
  • Saves Time
  • Security Protects
  • Helps Innovate

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