Salesforce.com Inc

Salesforce Chatter

Composite Score

8.5 /10

CX Score

8.6 /10

46 Reviews Write a Review

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What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

2 Top Rated Features

2024

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

5% Negative

7% Neutral

88% Positive

Pros

Fair
Performance Enhancing
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Surveys and Polling

Employee Directory

Intranet

Application Integration

Instant Messaging

Emergency Notification

Rewards Recognition

Newsletter Creation

Vendor Capability Ratings

Average 80

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Business Instant Messaging - Midmarket

Score 8.1

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Nydia S R.

Role: Consultant
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Great Customer Service chat feature!

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Customer service chatting features built into true full service CRM system for faster resolutions.

What is your favorite aspect of this product?

The immediacy of expected results. You can quickly open a chat connected to a case and see all the data related to the case, based on the level of security of the org and the permissions granted to you as a representative.

What do you dislike most about this product?

The UI is simple and easy to use, and it's easy to set up. However, it would be better to be able to set up the chatter feature outside of the administration section of the org.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Himanshu V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

it gives easy access to team members

What is your favorite aspect of this product?

the data and metadata

What do you dislike most about this product?

user interactivity

What recommendations would you give to someone considering this product?

good product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abhishek J.

Role: Information Technology
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

User-friendly, though somewhat expensive.

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter is a special tool because it works really well with another program called Salesforce CRM, which many businesses use. It's mainly meant for businesses, so it helps them work together better. It keeps your information safe, gives you updates as things happen, and lets you change how it works to fit your needs. You can use it on your phone, and it also helps you see how well things are going with some special tools. Plus, it can connect with lots of other helpful programs. All of this makes it easier for teams to get things done and talk to each other.

What is your favorite aspect of this product?

Access from mobile Application, task and reminders, Real-Time feeds and file sharing.

What do you dislike most about this product?

Bit costly for org to put into consideration

What recommendations would you give to someone considering this product?

Be mindful of the cost of Chatter, especially if it's a significant investment for your organization. Evaluate whether the benefits and ROI justify the expense. Keep up-to-date with updates and new features released by Salesforce for Chatter. These updates can enhance functionality and offer new opportunities for improving collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Chatter

What is Salesforce Chatter?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Salesforce Chatter Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Surveys and Polling Ability to survey employees and gather feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Intranet Private network that allows collaboration and storage of sensitive documents.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Instant Messaging Real-time, text-based communication between two or more people

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Newsletter Creation Ability to create and distribute company newsletters to employees.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Business Instant Messaging - Midmarket

Salesforce Chatter Reviews

Nydia S R.

Great Customer Service chat feature!

Likeliness to Recommend

Pros

Himanshu V.

Fantastic product

Likeliness to Recommend

Pros

Abhishek J.

User-friendly, though somewhat expensive.

Likeliness to Recommend

Pros

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Feature Ratings

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Surveys and Polling

Employee Directory

Intranet

Application Integration

Instant Messaging

Emergency Notification

Rewards Recognition

Newsletter Creation

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement