Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
7% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

84

Surveys and Polling

82

Intranet

82

Employee Directory

81

Application Integration

79

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

78

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Customization

80

Quality of Features

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Ashlee B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Quickly and Easily communicate with your team

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter has been an invaluable tool for my team in staying in contact and collaborating effectively on essential accounts, opportunities, and renewals. This feature has revolutionized how we communicate and work together within our organization. One of the standout features of Salesforce Chatter is its real-time communication capabilities. It allows team members to instantly post updates, ask questions, and share relevant information. This real-time communication has eliminated the need for countless emails and the back-and-forth that often accompanies them. As a result, we have been able to respond to impo

What is your favorite aspect of this product?

My favorite aspect of Salesforce Chatter, as described in my review, is its ability to facilitate real-time communication and collaboration within your team. This feature lets you stay connected with team members on essential accounts, opportunities, and renewals, enabling rapid information exchange and efficient decision-making. The convenience of having a centralized hub for discussions, the ability to tag team members, and mobile accessibility may also be aspects you particularly appreciate, as they contribute to streamlining your workflow and making it more effective.

What do you dislike most about this product?

There isn't anything at the moment that I dislike.

What recommendations would you give to someone considering this product?

1. **Embrace Real-Time Communication:** Encourage others to utilize Salesforce Chatter's real-time communication capabilities fully. Stress the importance of using it for quick updates, questions, and information sharing. 2. **Centralize Discussions:** Recommend using Salesforce Chatter as a centralized hub for all accounts, opportunities, and renewal discussions. Emphasize how this can streamline communication and make it easier to keep track of critical detail

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eddie B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

I have nothing to add

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

The ability to mention on cases, opportunities etc

What is your favorite aspect of this product?

It’s mobile capability

What do you dislike most about this product?

No real time chat

What recommendations would you give to someone considering this product?

I have none

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Deepak Joshi (दीपक ज.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Quite effective tool. Aids in decision making

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Utility platform

What is your favorite aspect of this product?

Stickiness of the platform

What do you dislike most about this product?

Costs a little high

What recommendations would you give to someone considering this product?

Negotiate well with sales

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Caring

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