Salesforce.com Inc

Salesforce Chatter

Composite Score

8.5 /10

CX Score

8.6 /10

46 Reviews Write a Review

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What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

2 Top Rated Features

2024

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

5% Negative

7% Neutral

88% Positive

Pros

Fair
Performance Enhancing
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Surveys and Polling

Employee Directory

Intranet

Application Integration

Instant Messaging

Emergency Notification

Rewards Recognition

Newsletter Creation

Vendor Capability Ratings

Average 80

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Business Instant Messaging - Midmarket

Score 8.1

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Cavin S.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Fantastic Product,

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Users can post updates, share files, mention colleagues, and comment on posts in real-time, fostering efficient communication and collaboration.

What is your favorite aspect of this product?

Chatter is accessible via mobile devices through the Salesforce mobile app, enabling users to stay connected and collaborate on the go.

What do you dislike most about this product?

Users who are not familiar with the Salesforce ecosystem may find Chatter's interface and terminology confusing, leading to a learning curve.

What recommendations would you give to someone considering this product?

Customize Chatter to align with your organization's specific needs and workflows. Encourage users to personalize their feeds and alerts to focus on relevant updates.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sean S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Optimizing Queries Through Chatter Insights

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

I use Chatter to conduct polls within app owner groups after releasing database script updates, schema changes, and table indexing that may impact their end user response times. Polls are conveniently visible within other Salesforce workflow streams. This allows me to check whether the new indexing is improving select statement latency for reporting dashboards.

What is your favorite aspect of this product?

For wider end-user impact incidents, such as temporary stored procedure rollbacks, I can use Chatter to poll user experience teams on whether recent application sluggishness can be traced back to my maintenance. Their responses quickly indicate if further triage is needed, versus chasing false positives.

What do you dislike most about this product?

Chatter has a centralized activity feed. We can use it to flag queries that pull excess fields, require too many self-joins, or require optimization hints. In this way, tuning efforts can be prioritized based on crowdsourced user feedback.

What recommendations would you give to someone considering this product?

Although survey customization options are basic and participation incentives are limited, having a collaborative platform like Chatter for continuous improvement can make all the difference in terms of uptime and performance. For improved end-user results, I advise you to investigate utilizing integrated polling insights.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Michal L.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, doesn't stand out from the rest

Likeliness to Recommend

5 /10

What differentiates Salesforce Chatter from other similar products?

it has very similar features to all other software out there

What is your favorite aspect of this product?

chatter function

What do you dislike most about this product?

It's quite pricey for what it offers

What recommendations would you give to someone considering this product?

Try it as it might be what you need for your business

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Commodity Features
Less Generous

Salesforce Chatter

What is Salesforce Chatter?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Salesforce Chatter Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Surveys and Polling Ability to survey employees and gather feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Intranet Private network that allows collaboration and storage of sensitive documents.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Instant Messaging Real-time, text-based communication between two or more people

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Newsletter Creation Ability to create and distribute company newsletters to employees.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Business Instant Messaging - Midmarket

Salesforce Chatter Reviews

Cavin S.

Fantastic Product,

Likeliness to Recommend

Pros

Sean S.

Optimizing Queries Through Chatter Insights

Likeliness to Recommend

Pros

Michal L.

Easy to use, doesn't stand out from the rest

Likeliness to Recommend

Pros

Cons

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Feature Ratings

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Surveys and Polling

Employee Directory

Intranet

Application Integration

Instant Messaging

Emergency Notification

Rewards Recognition

Newsletter Creation

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement