Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
7% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

84

Surveys and Polling

82

Intranet

82

Employee Directory

81

Application Integration

79

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

78

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Customization

80

Quality of Features

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Michal L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use, doesn't stand out from the rest

Likeliness to Recommend

5 /10

What differentiates Salesforce Chatter from other similar products?

it has very similar features to all other software out there

What is your favorite aspect of this product?

chatter function

What do you dislike most about this product?

It's quite pricey for what it offers

What recommendations would you give to someone considering this product?

Try it as it might be what you need for your business

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Generous

Nathalie G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use but sometimes it's too standar

Likeliness to Recommend

7 /10

What differentiates Salesforce Chatter from other similar products?

You can upload images in a really easy way. That's really cool.

What is your favorite aspect of this product?

You don't need traning in order to use it.

What do you dislike most about this product?

Too standard, for the price it could be more flexible and have more features

What recommendations would you give to someone considering this product?

It a good solution but the price is too high

Pros

  • Security Protects
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Cons

  • Wastes Time

Samantha S.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Super convenient & easy to use!

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

The fact that our team uses Salesforce daily, and all day long, having the ability to communicate in-app is much easier than multiple softwares.

What is your favorite aspect of this product?

I love how it is built into something that we already use every day.

What do you dislike most about this product?

There is nothing that we dislike as of yet!

What recommendations would you give to someone considering this product?

If you use Salesforce and also need to communicate with your team, look no further for the best product!

Pros

  • Unique Features
  • Efficient Service
  • Inspires Innovation
  • Caring

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