Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
7% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

84

Surveys and Polling

82

Intranet

82

Employee Directory

81

Application Integration

79

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

78

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Customization

80

Quality of Features

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Ayush K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best communication software

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce chatter has a better UI experience compared to other products. easy to use and access.

What is your favorite aspect of this product?

we can quickly share any files or documents with the colleagues and can have a chat with them as well can have a call.

What do you dislike most about this product?

Not any specific dislike thing I found in Salesforce chatter.

What recommendations would you give to someone considering this product?

sure! you can consider this product, It's really good!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Beth B.

  • Role: Consultant
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Great product!

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Our entire team relies heavily on Salesforce as a whole, and because we are all using it, it makes it that much easier to all interact with the Chatter feature. The notifications are a big help for when others have weighed in or there's an outstanding comment or issue.

What is your favorite aspect of this product?

The notifications. They let me know when I need to respond to something that's outstanding.

What do you dislike most about this product?

The only downside is when team members don't fully embrace the functionality of it or pay attention to notifications, so that's not really a fault of the service.

What recommendations would you give to someone considering this product?

Salesforce Chatter has been a tremendously helpful tool for our team to communicate with one another across multiple sites, share information and resources and has helped streamline communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Cavin S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic Product,

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Users can post updates, share files, mention colleagues, and comment on posts in real-time, fostering efficient communication and collaboration.

What is your favorite aspect of this product?

Chatter is accessible via mobile devices through the Salesforce mobile app, enabling users to stay connected and collaborate on the go.

What do you dislike most about this product?

Users who are not familiar with the Salesforce ecosystem may find Chatter's interface and terminology confusing, leading to a learning curve.

What recommendations would you give to someone considering this product?

Customize Chatter to align with your organization's specific needs and workflows. Encourage users to personalize their feeds and alerts to focus on relevant updates.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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