Salesforce.com Inc

Salesforce Chatter

Composite Score

8.5 /10

CX Score

8.7 /10

50 Reviews Write a Review

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What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

2 Top Rated Features

2024

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative

7% Neutral

87% Positive

Pros

Fair
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Surveys and Polling

Intranet

Employee Directory

Application Integration

Instant Messaging

Newsletter Creation

Emergency Notification

Rewards Recognition

Vendor Capability Ratings

Average 80

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Business Instant Messaging - Midmarket

Score 8.1

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Christopher B.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Not a necessary component for SalesForce

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

There is not much differentiation, to be honest.

What is your favorite aspect of this product?

Integration with SalesForce

What do you dislike most about this product?

One more product / feature to manage.

What recommendations would you give to someone considering this product?

Think twice

Pros

Reliable
Performance Enhancing
Enables Productivity

Cons

Commodity Features
Less Effective Service
Vendor Friendly Policies

Aaryaman V.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter differentiates itself with deep integration into the Salesforce CRM, enabling secure, context-specific collaboration directly within business processes.

What is your favorite aspect of this product?

I love how Salesforce Chatter seamlessly integrates with CRM workflows, making collaboration directly tied to customer data and business processes.

What do you dislike most about this product?

Its user interface can feel cluttered at times, especially when managing multiple discussions, which might slow down productivity.

What recommendations would you give to someone considering this product?

If you're already using Salesforce, Chatter is an excellent tool to enhance teamwork. Focus on customizing it to fit your workflow, and consider training your team to avoid overwhelming them with features.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Rifat K.

Role: Consultant
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, but foreshadows by other software.

Likeliness to Recommend

5 /10

What differentiates Salesforce Chatter from other similar products?

Its CRM integration with Salesforce.

What is your favorite aspect of this product?

Facebook like Feed.

What do you dislike most about this product?

Slow updates

What recommendations would you give to someone considering this product?

if they are already using Salesforce Crm then go for it.

Pros

Client Friendly Policies
Performance Enhancing
Fair
Transparent

Cons

Slower Product Innovation
Commodity Features
Less Effective Service

Salesforce Chatter

What is Salesforce Chatter?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Salesforce Chatter Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Surveys and Polling Ability to survey employees and gather feedback.

Intranet Private network that allows collaboration and storage of sensitive documents.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Instant Messaging Real-time, text-based communication between two or more people

Newsletter Creation Ability to create and distribute company newsletters to employees.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Business Instant Messaging - Midmarket

Salesforce Chatter Reviews

Christopher B.

Not a necessary component for SalesForce

Likeliness to Recommend

Pros

Cons

Aaryaman V.

Fantastic product

Likeliness to Recommend

Pros

Rifat K.

Easy to use, but foreshadows by other software.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

News Feeds, Alerts & Notifications

Mobile

Single Sign-On (SSO)

Surveys and Polling

Intranet

Employee Directory

Application Integration

Instant Messaging

Newsletter Creation

Emergency Notification

Rewards Recognition

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement