Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
7% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

84

Surveys and Polling

82

Intranet

82

Employee Directory

81

Application Integration

79

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

78

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Customization

80

Quality of Features

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Praveen S.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Very agile and easy to use. Can be trained

Likeliness to Recommend

6 /10

What differentiates Salesforce Chatter from other similar products?

I am not aware of any other product

What is your favorite aspect of this product?

Easy to use and work on

What do you dislike most about this product?

There is a lag when you try to share

What recommendations would you give to someone considering this product?

Nothing because this is better product

Pros

  • Caring
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Cons

  • Less Efficient Service

Abhinav B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Amazing and Useful Product

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

It's availability and ease to use.

What is your favorite aspect of this product?

It makes communication very easy.

What do you dislike most about this product?

I don't think there is any such feature of chatter which can be disliked.

What recommendations would you give to someone considering this product?

That this is the best product available in market. The features that it has are really amazing and helpful. It makes the work easy and efficient.

Pros

  • Continually Improving Product
  • Trustworthy
  • Saves Time
  • Transparent

Rohan R.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

It's really efficient to use a Salesforce Chatter

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

It is an efficient part of salesforce as it helps all the members to inform about the current update which is going on in a particular case, story, issue or opportunity.

What is your favorite aspect of this product?

We can customize the text and add Images to explain our query in a better way, mention all the users that we like.

What do you dislike most about this product?

There is not many dislikes I found in this Product.

What recommendations would you give to someone considering this product?

One image at a time could be converted to adding attachments in the chatter which could be useful.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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