Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
7% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

84

Surveys and Polling

82

Intranet

82

Employee Directory

81

Application Integration

79

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

78

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Customization

80

Quality of Features

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Lalit C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Good Employee Connect Product

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter beat the other products for UI design and UI experience.

What is your favorite aspect of this product?

We can connect with the employees and our company colleague and can chat with them.

What do you dislike most about this product?

Not at the moment, everything is alright.

What recommendations would you give to someone considering this product?

Yeah, anyone going forward can surely purchase the product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sean S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Optimizing Queries Through Chatter Insights

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

I use Chatter to conduct polls within app owner groups after releasing database script updates, schema changes, and table indexing that may impact their end user response times. Polls are conveniently visible within other Salesforce workflow streams. This allows me to check whether the new indexing is improving select statement latency for reporting dashboards.

What is your favorite aspect of this product?

For wider end-user impact incidents, such as temporary stored procedure rollbacks, I can use Chatter to poll user experience teams on whether recent application sluggishness can be traced back to my maintenance. Their responses quickly indicate if further triage is needed, versus chasing false positives.

What do you dislike most about this product?

Chatter has a centralized activity feed. We can use it to flag queries that pull excess fields, require too many self-joins, or require optimization hints. In this way, tuning efforts can be prioritized based on crowdsourced user feedback.

What recommendations would you give to someone considering this product?

Although survey customization options are basic and participation incentives are limited, having a collaborative platform like Chatter for continuous improvement can make all the difference in terms of uptime and performance. For improved end-user results, I advise you to investigate utilizing integrated polling insights.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Priyanshu C.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

A helpful collaborative tool but need development

Likeliness to Recommend

6 /10

What differentiates Salesforce Chatter from other similar products?

It makes it easy to socialize with your team on Salesforce and helps you cover up the entire data and insights easily if the control is managed on Salesforce only.

What is your favorite aspect of this product?

Salesforce Chatter helped our team by providing a one-stop to collaborate & articulate all the insights about the business we've built over Salesforce as a CRM tool.

What do you dislike most about this product?

No real-time (live) Chats, Audio, or Video collaboration which can be a hurdle for anyone to go with it for a long time. At the same time navigating through it can be challenging for the first few times

What recommendations would you give to someone considering this product?

A wise product for anyone whose data and operations predominantly flow over Salesforce, as the time and money invested in any other integration can be saved effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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