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What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Salesforce Chatter Reviews
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Lalit C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Good Employee Connect Product
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter beat the other products for UI design and UI experience.
What is your favorite aspect of this product?
We can connect with the employees and our company colleague and can chat with them.
What do you dislike most about this product?
Not at the moment, everything is alright.
What recommendations would you give to someone considering this product?
Yeah, anyone going forward can surely purchase the product.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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Sean S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Optimizing Queries Through Chatter Insights
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
I use Chatter to conduct polls within app owner groups after releasing database script updates, schema changes, and table indexing that may impact their end user response times. Polls are conveniently visible within other Salesforce workflow streams. This allows me to check whether the new indexing is improving select statement latency for reporting dashboards.
What is your favorite aspect of this product?
For wider end-user impact incidents, such as temporary stored procedure rollbacks, I can use Chatter to poll user experience teams on whether recent application sluggishness can be traced back to my maintenance. Their responses quickly indicate if further triage is needed, versus chasing false positives.
What do you dislike most about this product?
Chatter has a centralized activity feed. We can use it to flag queries that pull excess fields, require too many self-joins, or require optimization hints. In this way, tuning efforts can be prioritized based on crowdsourced user feedback.
What recommendations would you give to someone considering this product?
Although survey customization options are basic and participation incentives are limited, having a collaborative platform like Chatter for continuous improvement can make all the difference in terms of uptime and performance. For improved end-user results, I advise you to investigate utilizing integrated polling insights.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
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Priyanshu C.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Sep 2023
A helpful collaborative tool but need development
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It makes it easy to socialize with your team on Salesforce and helps you cover up the entire data and insights easily if the control is managed on Salesforce only.
What is your favorite aspect of this product?
Salesforce Chatter helped our team by providing a one-stop to collaborate & articulate all the insights about the business we've built over Salesforce as a CRM tool.
What do you dislike most about this product?
No real-time (live) Chats, Audio, or Video collaboration which can be a hurdle for anyone to go with it for a long time. At the same time navigating through it can be challenging for the first few times
What recommendations would you give to someone considering this product?
A wise product for anyone whose data and operations predominantly flow over Salesforce, as the time and money invested in any other integration can be saved effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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