Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
7% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

84

Surveys and Polling

82

Intranet

82

Employee Directory

81

Application Integration

79

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

78

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Customization

80

Quality of Features

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Emily K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Scalable sales solution

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter is reliable and cost efficient as compared to other platforms.

What is your favorite aspect of this product?

It has customizable templates that enables my team to set sales blogs that align with enterprise products and services. Team collaboration has enhanced productivity and close customer relations.

What do you dislike most about this product?

We have increased sales and profit base since we deployed this platform.

What recommendations would you give to someone considering this product?

This is reliable and standard sales organization tool that can easily lead to sales and marketing growth in business organization.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Inspires Innovation

Jesus Ernesto R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Incredible software

Likeliness to Recommend

7 /10

What differentiates Salesforce Chatter from other similar products?

Capacity to growth

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

User design is basic

What recommendations would you give to someone considering this product?

Give a try, it helps to organize people's activities

Pros

  • Trustworthy
  • Altruistic
  • Reliable
  • Helps Innovate

Praveen M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Offer a tiered pricing structure, where companies

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter has several unique features and advantages that differentiate it from other collaboration and communication platforms like Microsoft Teams, Slack, or Yammer. One of the biggest differentiators is that Chatter is natively integrated into the Salesforce ecosystem. This allows for direct collaboration within Salesforce records like accounts, opportunities, leads, and cases. Unlike standalone tools, Chatter enables users to collaborate in the context of business data. Teams can discuss specific Salesforce objects (e.g., customer accounts, support cases) directly, linking discussions with actual data points. Chatter is reliable.

What is your favorite aspect of this product?

Unlike many general-purpose collaboration tools, Chatter allows users to discuss and collaborate directly around business data—like customer records, sales opportunities, and support cases—all within the Salesforce ecosystem.

What do you dislike most about this product?

One of the main drawbacks of Salesforce Chatter is that it can feel overly dependent on the Salesforce ecosystem. While this tight integration with Salesforce CRM is one of its strengths, it also limits its appeal and functionality for companies that don’t use Salesforce or need to collaborate across multiple non-Salesforce tools. Additionally, Chatter lacks some real-time communication features like voice or video conferencing that platforms like Microsoft Teams or Slack offer. This means users often need to rely on external tools for certain types of collaboration, which can fragment workflows. Lastly, pricing can be a concern.

What recommendations would you give to someone considering this product?

Chatter shines when used by teams already heavily invested in Salesforce. If your organization uses Salesforce CRM, Sales Cloud, or Service Cloud, Chatter’s integration with records and business data will add immense value. You'll be able to collaborate directly within the context of customer or project data, saving time and improving efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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