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What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Salesforce Chatter Reviews
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Emily K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2024
Scalable sales solution
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is reliable and cost efficient as compared to other platforms.
What is your favorite aspect of this product?
It has customizable templates that enables my team to set sales blogs that align with enterprise products and services. Team collaboration has enhanced productivity and close customer relations.
What do you dislike most about this product?
We have increased sales and profit base since we deployed this platform.
What recommendations would you give to someone considering this product?
This is reliable and standard sales organization tool that can easily lead to sales and marketing growth in business organization.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
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Jesus Ernesto R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Incredible software
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Capacity to growth
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
User design is basic
What recommendations would you give to someone considering this product?
Give a try, it helps to organize people's activities
Pros
- Trustworthy
- Altruistic
- Reliable
- Helps Innovate
Please tell us why you think this review should be flagged.
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Praveen M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Offer a tiered pricing structure, where companies
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter has several unique features and advantages that differentiate it from other collaboration and communication platforms like Microsoft Teams, Slack, or Yammer. One of the biggest differentiators is that Chatter is natively integrated into the Salesforce ecosystem. This allows for direct collaboration within Salesforce records like accounts, opportunities, leads, and cases. Unlike standalone tools, Chatter enables users to collaborate in the context of business data. Teams can discuss specific Salesforce objects (e.g., customer accounts, support cases) directly, linking discussions with actual data points. Chatter is reliable.
What is your favorite aspect of this product?
Unlike many general-purpose collaboration tools, Chatter allows users to discuss and collaborate directly around business data—like customer records, sales opportunities, and support cases—all within the Salesforce ecosystem.
What do you dislike most about this product?
One of the main drawbacks of Salesforce Chatter is that it can feel overly dependent on the Salesforce ecosystem. While this tight integration with Salesforce CRM is one of its strengths, it also limits its appeal and functionality for companies that don’t use Salesforce or need to collaborate across multiple non-Salesforce tools. Additionally, Chatter lacks some real-time communication features like voice or video conferencing that platforms like Microsoft Teams or Slack offer. This means users often need to rely on external tools for certain types of collaboration, which can fragment workflows. Lastly, pricing can be a concern.
What recommendations would you give to someone considering this product?
Chatter shines when used by teams already heavily invested in Salesforce. If your organization uses Salesforce CRM, Sales Cloud, or Service Cloud, Chatter’s integration with records and business data will add immense value. You'll be able to collaborate directly within the context of customer or project data, saving time and improving efficiency.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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