Salesforce.com Inc

Salesforce Chatter

Composite Score

7.9 /10

CX Score

8.1 /10

51 Reviews Write a Review

Claim Software

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 86%
Conflict Resolution:: 92%
Strategy & Innovation:: 90%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

9% Negative

4% Neutral

87% Positive

Pros

Acts with Integrity
Trustworthy
Fair
Enables Productivity

Feature Ratings

Average 83

Instant Messaging

Notifications

Task Management

File Sharing Collaboration

Granular Access Management

Document Collaboration

Screen Sharing

Integration With Productivity Tools

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Average 81

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Employee Communications

Score 8.5

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Mayur C.

Role: Finance
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Very easy to use and integrated on the Sales CRM

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Its inclusive nature makes it an excellent medium for expanding social circle. Excellent tool for remote employees.

What is your favorite aspect of this product?

Group and collaboration key features are outstanding.

What do you dislike most about this product?

Cannot use this outside of the CRM environment

What recommendations would you give to someone considering this product?

The app is free if you already have a Salesforce account but If you don't it is charged. Can be made free for wider reach

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Santosh P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Best tool to communicate with team.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce chatter Ui experience is better compared to other similar products, and it is lightweight.

What is your favorite aspect of this product?

We can share the important data with our team members and can communicate with them can share files as well which builds the interaction in a best possible way.

What do you dislike most about this product?

Nothing at the moment everything looks good.

What recommendations would you give to someone considering this product?

Salesforce is a dominating in CRM tool so they are good in technology, so can go with this product.

Pros

Reliable
Enables Productivity
Unique Features
Caring

Michael S.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Excellent business messaging system.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

When compared to other programs, Chatter stands out due to the fact that it offers an excellent platform that can be utilized for instant business messaging, team chats, meetings, and conference calls.

What is your favorite aspect of this product?

Supporting case management, sales possibilities, approvals, etc., Chatter is an excellent and unique business social network that links employees across the whole organization. The knowledge-sharing system is cutting-edge, and the CRM component is first-rate.

What do you dislike most about this product?

Many of Chatter's newest features required us to turn on Chatter Plus. As a result, the cost of our project per user has gone up much more. Perhaps Chatter can devise more comprehensive plans to accommodate a wide range of needs.

What recommendations would you give to someone considering this product?

Because of how well my team and I are able to communicate and collaborate within the app, as well as how much time we save because to its increased efficiency, I have no hesitation in recommending it.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Salesforce Chatter

What is Salesforce Chatter?

Company Details

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Awards & Recognition

Salesforce Chatter Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Salesforce Chatter?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Notifications Tool alerts business of an application generated event.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Search The system can search an entire body of a document for a keyword or phrase.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Communications

Salesforce Chatter Reviews

Mayur C.

Very easy to use and integrated on the Sales CRM

Likeliness to Recommend

Pros

Santosh P.

Best tool to communicate with team.

Likeliness to Recommend

Pros

Michael S.

Excellent business messaging system.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Notifications

Task Management

File Sharing Collaboration

Granular Access Management

Document Collaboration

Screen Sharing

Integration With Productivity Tools

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training