Salesforce.com Inc

Salesforce Chatter

Composite Score

7.9 /10

CX Score

8.1 /10

51 Reviews Write a Review

Claim Software

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 86%
Conflict Resolution:: 92%
Strategy & Innovation:: 90%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

9% Negative

4% Neutral

87% Positive

Pros

Acts with Integrity
Trustworthy
Fair
Enables Productivity

Feature Ratings

Average 83

Instant Messaging

Notifications

Task Management

File Sharing Collaboration

Granular Access Management

Document Collaboration

Screen Sharing

Integration With Productivity Tools

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Average 81

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Employee Communications

Score 8.5

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Anna M.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Enables collaboration easily

Likeliness to Recommend

7 /10

What differentiates Salesforce Chatter from other similar products?

Enables collaboration between team members and instant messaging

What is your favorite aspect of this product?

Instant messaging and email notifications if you missed those

What do you dislike most about this product?

Sometimes it crashes or takes forever to upload a document

What recommendations would you give to someone considering this product?

Very powerful tools for the sales team if used properly

Pros

Saves Time
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Andru B.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Simple software, a bit glitchy but useful still

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

The main thing that differentiates Salesforce Chatter from other products is the ability to email the software and it adds the comments to the case.

What is your favorite aspect of this product?

Text conversion from email to case notes. I also like the notifications sent to case owners via email.

What do you dislike most about this product?

I dislike the lack of consistent operation by the software. It's a bit glitchy and cuts out at random times.

What recommendations would you give to someone considering this product?

If you need a cheap and useful software, consider using Salesforce Chatter. It provides good notifications and consistent updates on cases when a user emails the software.

Pros

Effective Service
Caring
Helps Innovate
Continually Improving Product

Cons

Less Reliable
Under Delivered
Commodity Features

Desmond E.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Suitable Commercial Collaboration App.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter is a Limitless Collaboration Avenue, which is critical in content management and commercial communications. Also, Salesforce Chatter oversees the meetings which are online held.

What is your favorite aspect of this product?

Salesforce Chatter controls the sessions which we make when holding different meetings. Also, Salesforce Chatter allows several users under one subscription package. Lastly, Salesforce Chatter engages the collection of members and the staff.

What do you dislike most about this product?

For commercial communications, Salesforce Chatter has achieved so much, that we may not have attained it in any other scope. Also, Salesforce Chatter is eager for corrections, hence, maintaining the good work.

What recommendations would you give to someone considering this product?

Salesforce Chatter is exceedingly doing the incredible work for communication. Also, Salesforce Chatter creates an avenue suitable for all persons.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Salesforce Chatter

What is Salesforce Chatter?

Company Details

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Awards & Recognition

Salesforce Chatter Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Salesforce Chatter?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Notifications Tool alerts business of an application generated event.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Search The system can search an entire body of a document for a keyword or phrase.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Communications

Salesforce Chatter Reviews

Anna M.

Enables collaboration easily

Likeliness to Recommend

Pros

Andru B.

Simple software, a bit glitchy but useful still

Likeliness to Recommend

Pros

Cons

Desmond E.

Suitable Commercial Collaboration App.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Notifications

Task Management

File Sharing Collaboration

Granular Access Management

Document Collaboration

Screen Sharing

Integration With Productivity Tools

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training