Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
4% Neutral
90% Positive

Pros

  • Trustworthy
  • Appreciates Incumbent Status
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 85

File Sharing Collaboration

87

Instant Messaging

86

Granular Access Management

84

Notifications

84

Task Management

84

Document Collaboration

84

Screen Sharing

84

Integration With Productivity Tools

83

Search

82

Cross Platform Support

81

Voice and Video Collaboration

75

Vendor Capability Ratings

Average 82

Quality of Features

84

Business Value Created

84

Ease of Data Integration

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

Asmat U.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Salesforce Chatter is a must App for Teams

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

There are many similar products available but i used Salesforce chatter for 2 years starting from 2018 and it has good features for teams and projects management.

What is your favorite aspect of this product?

Teams management Chat, Profile, Status, Activity, projects and Employees Trasks Management.

What do you dislike most about this product?

Level of Customization and integration with Other Software apps.

What recommendations would you give to someone considering this product?

I will recommend to use Salesforce Chatter as good communication tool inside an organization as its latest versions have all organization collaboration tools.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Effective Service

Reema G.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use with good features

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Capabilities

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

occasional slowness

What recommendations would you give to someone considering this product?

One of the best in industry

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Anna M.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Enables collaboration easily

Likeliness to Recommend

7 /10

What differentiates Salesforce Chatter from other similar products?

Enables collaboration between team members and instant messaging

What is your favorite aspect of this product?

Instant messaging and email notifications if you missed those

What do you dislike most about this product?

Sometimes it crashes or takes forever to upload a document

What recommendations would you give to someone considering this product?

Very powerful tools for the sales team if used properly

Pros

  • Saves Time
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

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