Salesforce.com Inc

Salesforce B2C Commerce Cloud

Composite Score

8.2 /10

CX Score

8.3 /10

87 Reviews Write a Review

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Software Claimed

What is Salesforce B2C Commerce Cloud?

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

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Awards & Recognition

Salesforce B2C Commerce Cloud won the following awards in the B2C eCommerce category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Conflict Resolution

2022

Salesforce B2C Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2C Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2C Commerce Cloud?

5% Negative

7% Neutral

88% Positive

Pros

Reliable
Saves Time
Respectful
Continually Improving Product

Feature Ratings

Average 79

Integrated Search

Content Management

Order Management

Reporting and Analytics

Catalog Management

Payment Processing

Predictive Recommendations

Order Portal

Content Localization

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Average 78

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Salesforce B2C Commerce Cloud Reviews

Pablo Rafael P.

Role: Finance
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Excellent Features

Likeliness to Recommend

10 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

Salesforce B2C Commerce Cloud stands out with its deep AI-driven personalization, robust omnichannel capabilities, seamless integration with Salesforce CRM, and strong scalability for global businesses.

What is your favorite aspect of this product?

My favorite aspect of Salesforce B2C Commerce Cloud is its powerful AI-driven personalization, which allows businesses to deliver highly tailored shopping experiences, increasing customer engagement and satisfaction.

What do you dislike most about this product?

What I dislike most about Salesforce B2C Commerce Cloud is its complexity and steep learning curve, which can make it challenging for smaller businesses to implement and fully leverage without significant resources.

What recommendations would you give to someone considering this product?

1. Assess Business Needs: Ensure Salesforce B2C Commerce Cloud aligns with your company's scale, complexity, and omnichannel needs. 2. Plan for Training: Invest in training or hire experts to navigate its complexities. 3. Leverage AI Features: Maximize its personalization and automation capabilities to enhance customer experience. 4. Integrate with Salesforce CRM: If using Salesforce CRM, integration can streamline operations. 5. Prepare for Costs: Be mindful of the potentially high implementation and maintenance costs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service
Less Generous
Less Friendly Negotiation

Gagan G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

Salesforce Commerce Cloud integrates with AI-powered platforms like Einstein to provide virtual shoppers with agile, smooth, and user-friendly shopping experiences. This includes features like real-time product recommendations and predictive analytics to enhance the overall shopping experience for customers.

What is your favorite aspect of this product?

Its ability to provide a unified commerce experience across all channels, including mobile, social, web, and in-store. This comprehensive approach to eCommerce enables businesses to create intelligent, unified purchase experiences that cater to the complex purchasing requirements of corporate retailers and drive customer engagement across all platforms and geographies.

What do you dislike most about this product?

Some users find Salesforce Commerce Cloud to be expensive, especially for mid and small-sized businesses in the healthcare industry. The revenue-share model based on gross merchandise value (GMV) and/or order volumes can be less appealing to high-volume, low-margin retailers. Despite offering easy integration with other systems and databases, some users may encounter challenges when integrating with third-party applications and services. .

What recommendations would you give to someone considering this product?

Be aware of the cost structure, including the revenue-share model based on gross merchandise value (GMV) and/or order volumes, and consider how this will impact your business, especially during off-peak sales periods

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Vijay D.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Best B2C tool for online business

Likeliness to Recommend

9 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

It helps me to manage my online store, it's easy to use, economical, and have more features than others similar application.

What is your favorite aspect of this product?

It's available for all scale of your online business

What do you dislike most about this product?

Nothing. I'm really enjoying its features

What recommendations would you give to someone considering this product?

It's best for your online business store, especially when you are doing business to consumer business

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce B2C Commerce Cloud

Software Claimed

What is Salesforce B2C Commerce Cloud?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Emotional Footprint Champion

Salesforce B2C Commerce Cloud Ratings

88 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Salesforce B2C Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Salesforce B2C Commerce Cloud Reviews

Pablo Rafael P.

Excellent Features

Likeliness to Recommend

Pros

Cons

Gagan G.

Fantastic product!

Likeliness to Recommend

Pros

Vijay D.

Best B2C tool for online business

Likeliness to Recommend

Pros

Most Popular Salesforce B2C Commerce Cloud Comparisons

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Feature Ratings

Integrated Search

Content Management

Order Management

Reporting and Analytics

Catalog Management

Payment Processing

Predictive Recommendations

Order Portal

Content Localization

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training