In Partnership With SelectHub
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What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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In Partnership With SelectHub
Salesforce B2C Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2C Commerce Cloud.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Continually Improving Product
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Search
Content Management
Order Management
Reporting and Analytics
Catalog Management
Payment Processing
Predictive Recommendations
Content Localization
Order Portal
Microsite Management
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Salesforce B2C Commerce Cloud Reviews
- Role: C-Level
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2020
Fairly priced, easy implementation
Likeliness to Recommend
Pros
- Effective Service
- Respectful
- Fair
- Helps Innovate
Cons
- Less Caring
Please tell us why you think this review should be flagged.
Christopher C.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2020
Happy With Sales Force
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
It is widely used.
What is your favorite aspect of this product?
Organization of data
What do you dislike most about this product?
DO Not Call Database is not working properly
What recommendations would you give to someone considering this product?
Buy and use it
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Mar 2020
Product works as expected
Likeliness to Recommend
Pros
- Continually Improving Product
- Enables Productivity
- Fair
- Over Delivered
Please tell us why you think this review should be flagged.
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