Salesforce B2C Commerce Cloud Logo
Salesforce B2C Commerce Cloud Logo
Salesforce.com Inc

Salesforce B2C Commerce Cloud

8.1 /10
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Salesforce B2C Commerce Cloud
8.1 /10

What is Salesforce B2C Commerce Cloud?

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

Company Details

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Awards & Recognition

Salesforce B2C Commerce Cloud won the following awards in the B2C eCommerce category

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Salesforce B2C Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2C Commerce Cloud.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2C Commerce Cloud?

6% Negative
7% Neutral
87% Positive

Pros

  • Reliable
  • Respectful
  • Continually Improving Product
  • Saves Time

Feature Ratings

Average 79

Integrated Search

82

Content Management

81

Order Management

80

Reporting and Analytics

80

Catalog Management

79

Payment Processing

78

Predictive Recommendations

77

Content Localization

76

Order Portal

76

Microsite Management

74

Retargeting Capabilities

73

Vendor Capability Ratings

Average 77

Quality of Features

81

Business Value Created

79

Product Strategy and Rate of Improvement

78

Ease of Customization

77

Vendor Support

77

Ease of Implementation

77

Breadth of Features

77

Usability and Intuitiveness

76

Ease of Data Integration

76

Ease of IT Administration

75

Availability and Quality of Training

74

Salesforce B2C Commerce Cloud Reviews

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Fairly priced, easy implementation

Likeliness to Recommend

9 /10

Pros

  • Effective Service
  • Respectful
  • Fair
  • Helps Innovate

Cons

  • Less Caring

Christopher C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Happy With Sales Force

Likeliness to Recommend

10 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

It is widely used.

What is your favorite aspect of this product?

Organization of data

What do you dislike most about this product?

DO Not Call Database is not working properly

What recommendations would you give to someone considering this product?

Buy and use it

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Unique Features
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Product works as expected

Likeliness to Recommend

7 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Fair
  • Over Delivered

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