In Partnership With SelectHub
Software Claimed
What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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In Partnership With SelectHub
Salesforce B2C Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Continually Improving Product
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Search
Content Management
Order Management
Reporting and Analytics
Catalog Management
Payment Processing
Predictive Recommendations
Content Localization
Order Portal
Microsite Management
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Salesforce B2C Commerce Cloud Reviews
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2020
great tool for our business
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2020
Easy to use
Likeliness to Recommend
Pros
- Enables Productivity
- Effective Service
- Security Protects
- Continually Improving Product
Please tell us why you think this review should be flagged.
- Role: Public Sector
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2020
User friendly and easy to use
Likeliness to Recommend
Pros
- Acts with Integrity
- Includes Product Enhancements
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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