Salesforce.com Inc

Salesforce B2B Commerce Cloud

Composite Score

8.1 /10

CX Score

8.3 /10

46 Reviews Write a Review

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What is Salesforce B2B Commerce Cloud?

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

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Awards & Recognition

Salesforce B2B Commerce Cloud won the following awards in the B2B eCommerce category

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7 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

2021 Data Quadrant Champion

2021

Salesforce B2B Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2B Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 85%
Conflict Resolution:: 93%
Strategy & Innovation:: 85%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2B Commerce Cloud?

8% Negative

4% Neutral

88% Positive

Pros

Trustworthy
Saves Time
Fair
Reliable

Feature Ratings

Average 83

Reporting and Analytics

Payment Processing

Multi-Language Support

Integrated Search

Content Management

Catalog Management

Shopping Cart Management

Multi-Storefront

Guided Selling

ERP Integration

Order Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Salesforce B2B Commerce Cloud Reviews

Rebecca S.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Great product!

Likeliness to Recommend

8 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Ease of UI management

What is your favorite aspect of this product?

Product configurator

What do you dislike most about this product?

The catalog is a little messy in the implementation I was involved in

What recommendations would you give to someone considering this product?

Ensure your ERP is able to be integrated without custom APIs

Pros

Saves Time
Security Protects
Helps Innovate
Continually Improving Product

Mukesh K.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Efficient tool intersects needs to right solutions

Likeliness to Recommend

8 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Salesforce B2B commerce is a low-maintenance solution that customizes ecommerce for business buyers. It is designed to help sales reps handle the sales process efficiently while keeping track of large amounts of lead-specific data. This data - purchase history, bills, performance figures, etc. - is used to monitor and predict the behaviour and financial readiness of individual leads.It lets companies build personalized ecommerce storefronts specifically tailored to large-volume purchases, with fast setup and a seamless, self-managing customer experience that maximizes profits.

What is your favorite aspect of this product?

Aspects which i like are lead generation through smart targeted marketing campaigns like email marketing, ads, events and more. Lead Scoring & Qualification through further engagement and nurturing, the focus is on assessing the compatibility of leads and prioritising the most promising ones. For example, a lead might indicate their interest and suitability for further interaction by downloading a brochure and opting in for further communication. Lead can request a quote and sales rep can directly negotiate.

What do you dislike most about this product?

B2B Commerce Cloud can be expensive for smaller businesses, especially those just starting out, and it needs expertise as the platform can be complex for newbies to set up and manage, which may require additional investment in resources..

What recommendations would you give to someone considering this product?

We can talk about the learning experience enhancements from the product team. it has got limited integrations so it may not be able to integrate with some third party tools but overall its a good tool for maximizing the customer experience and ease of doing business.

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

Jake B.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Excellent product to consult for!

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

B2B commerce provides clients the ability to scale and grow their e-commerce sites from smaller scale software. Not only is it supported by the full Salesforce 360 suite of clouds providing value in other areas of business, the flexibility of the storefront, customisation of the backend and availability of APIs into any ERP or WMS truly sets Salesforce apart

What is your favorite aspect of this product?

The customisation of the front end for your e-commerce storefront, both from out the box capabilities and options to code

What do you dislike most about this product?

There are certain features on the roadmap which are ambiguous and difficult to understand where the value lies

What recommendations would you give to someone considering this product?

Consider the different types of contract Salesforce has to offer, understanding whether you want to be charged on volume of orders or the value of an order

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce B2B Commerce Cloud

What is Salesforce B2B Commerce Cloud?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Salesforce B2B Commerce Cloud Ratings

87 Likeliness to Recommend

97 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce B2B Commerce Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Multi-Language Support Send or translate alerts in multiple languages.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Order Management Includes order entry, order processing, order tracking, and parts management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Salesforce B2B Commerce Cloud Reviews

Rebecca S.

Great product!

Likeliness to Recommend

Pros

Mukesh K.

Efficient tool intersects needs to right solutions

Likeliness to Recommend

Pros

Jake B.

Excellent product to consult for!

Likeliness to Recommend

Pros

Most Popular Salesforce B2B Commerce Cloud Comparisons

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FastSpring

1
Since last award

Feature Ratings

Reporting and Analytics

Payment Processing

Multi-Language Support

Integrated Search

Content Management

Catalog Management

Shopping Cart Management

Multi-Storefront

Guided Selling

ERP Integration

Order Management

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support