Salesforce B2B Commerce Cloud Logo
Salesforce B2B Commerce Cloud Logo
Salesforce.com Inc

Salesforce B2B Commerce Cloud

Composite Score
8.1 /10
CX Score
8.4 /10
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Category
Salesforce B2B Commerce Cloud
8.1 /10

What is Salesforce B2B Commerce Cloud?

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

Company Details

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Awards & Recognition

Salesforce B2B Commerce Cloud won the following awards in the B2B eCommerce category

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Salesforce B2B Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2B Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2B Commerce Cloud?

5% Negative
4% Neutral
91% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Enables Productivity

Feature Ratings

Average 84

Reporting and Analytics

88

Integrated Search

85

Multi-Storefront

85

Multi-Language Support

85

Payment Processing

84

Catalog Management

83

Shopping Cart Management

83

Order Management

83

Content Management

82

Guided Selling

81

Content Localization

81

Vendor Capability Ratings

Average 82

Availability and Quality of Training

86

Ease of Customization

85

Ease of Data Integration

85

Business Value Created

85

Breadth of Features

84

Usability and Intuitiveness

83

Quality of Features

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

79

Ease of IT Administration

79

Vendor Support

78

Salesforce B2B Commerce Cloud Reviews

  • Role: C-Level
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2020

This is the best platform around from the leader!

Likeliness to Recommend

9 /10

Pros

  • Unique Features
  • Client Friendly Policies
  • Reliable
  • Performance Enhancing

Jenna A.

  • Role: Vendor Management
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted May 2020

Easy to use, great for sales and documentation.

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Innovative customizable dashboards and data displays, user friendly and effective layout.

What is your favorite aspect of this product?

Each user has the ability to customize their dashboard to display relevant data to their own departments.

What do you dislike most about this product?

Unsure at the moment.

What recommendations would you give to someone considering this product?

Excellent sales and documentation resource, should probably consider alternative accounting program in conjunction.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tory R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Complete and Intuitive Solution

Likeliness to Recommend

8 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

The product has been able to empower our sales team with the much needed data and analytics, as well as giving them additional time to push leads through the sales cycle. Its simplicity and effectiveness has saved my marketing team time and money.

What is your favorite aspect of this product?

Its ecommerce capabilities allowed for a speedy and simple deployment. Its vast reporting and analytics have empowered us with the information we need to make sound decisions quickly and effectively.

What do you dislike most about this product?

I wouldn't say there's anything in particular I dislike about the product.

What recommendations would you give to someone considering this product?

Take advantage of the technical and support team. They're helpful and knowledgeable and you can start to go down an unwarranted bunny hole if you try to search for answers online.

Pros

  • Reliable
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

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