Salesforce B2B Commerce Cloud Logo
Salesforce B2B Commerce Cloud Logo
Salesforce.com Inc

Salesforce B2B Commerce Cloud

Composite Score
8.1 /10
CX Score
8.4 /10
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Category
Salesforce B2B Commerce Cloud
8.1 /10

What is Salesforce B2B Commerce Cloud?

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

Company Details

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Awards & Recognition

Salesforce B2B Commerce Cloud won the following awards in the B2B eCommerce category

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Salesforce B2B Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2B Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2B Commerce Cloud?

5% Negative
4% Neutral
91% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Enables Productivity

Feature Ratings

Average 84

Reporting and Analytics

88

Integrated Search

85

Multi-Storefront

85

Multi-Language Support

85

Payment Processing

84

Catalog Management

83

Shopping Cart Management

83

Order Management

83

Content Management

82

Guided Selling

81

Content Localization

81

Vendor Capability Ratings

Average 82

Availability and Quality of Training

86

Ease of Customization

85

Ease of Data Integration

85

Business Value Created

85

Breadth of Features

84

Usability and Intuitiveness

83

Quality of Features

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

79

Ease of IT Administration

79

Vendor Support

78

Salesforce B2B Commerce Cloud Reviews

Rebecca S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Great product!

Likeliness to Recommend

8 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Ease of UI management

What is your favorite aspect of this product?

Product configurator

What do you dislike most about this product?

The catalog is a little messy in the implementation I was involved in

What recommendations would you give to someone considering this product?

Ensure your ERP is able to be integrated without custom APIs

Pros

  • Saves Time
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Mukesh K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Efficient tool intersects needs to right solutions

Likeliness to Recommend

8 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Salesforce B2B commerce is a low-maintenance solution that customizes ecommerce for business buyers. It is designed to help sales reps handle the sales process efficiently while keeping track of large amounts of lead-specific data. This data - purchase history, bills, performance figures, etc. - is used to monitor and predict the behaviour and financial readiness of individual leads.It lets companies build personalized ecommerce storefronts specifically tailored to large-volume purchases, with fast setup and a seamless, self-managing customer experience that maximizes profits.

What is your favorite aspect of this product?

Aspects which i like are lead generation through smart targeted marketing campaigns like email marketing, ads, events and more. Lead Scoring & Qualification through further engagement and nurturing, the focus is on assessing the compatibility of leads and prioritising the most promising ones. For example, a lead might indicate their interest and suitability for further interaction by downloading a brochure and opting in for further communication. Lead can request a quote and sales rep can directly negotiate.

What do you dislike most about this product?

B2B Commerce Cloud can be expensive for smaller businesses, especially those just starting out, and it needs expertise as the platform can be complex for newbies to set up and manage, which may require additional investment in resources..

What recommendations would you give to someone considering this product?

We can talk about the learning experience enhancements from the product team. it has got limited integrations so it may not be able to integrate with some third party tools but overall its a good tool for maximizing the customer experience and ease of doing business.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Jake B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Excellent product to consult for!

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

B2B commerce provides clients the ability to scale and grow their e-commerce sites from smaller scale software. Not only is it supported by the full Salesforce 360 suite of clouds providing value in other areas of business, the flexibility of the storefront, customisation of the backend and availability of APIs into any ERP or WMS truly sets Salesforce apart

What is your favorite aspect of this product?

The customisation of the front end for your e-commerce storefront, both from out the box capabilities and options to code

What do you dislike most about this product?

There are certain features on the roadmap which are ambiguous and difficult to understand where the value lies

What recommendations would you give to someone considering this product?

Consider the different types of contract Salesforce has to offer, understanding whether you want to be charged on volume of orders or the value of an order

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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