Salesforce.com Inc

Salesforce Authenticator

Composite Score

8.4 /10

CX Score

8.7 /10

44 Reviews Write a Review

Claim Software

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details

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Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative

0% Neutral

100% Positive

Pros

Respectful
Enables Productivity
Efficient Service
Caring

Feature Ratings

Average 77

OTP Authentication

Biometrics Authentication

Browser Push Notifications

Multi-Device Protection

Email Authentication

Role-Based Multi-Factor Authentication

Role and User Management

Integration APIs

Hard Token Authentication

Dashboards, Analytics and Reporting

Soft Token Authentication

Vendor Capability Ratings

Average 77

Vendor Support

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Salesforce Authenticator Reviews

Ashley T.

Role: Operations
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use and quick to react.

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

SF Authenticator is quick to react and allows me to log in quickly without delay. Many other authenticators do not work this way.

What is your favorite aspect of this product?

The speed.

What do you dislike most about this product?

Nothing comes to mind.

What recommendations would you give to someone considering this product?

Do it! The speed of the product and ease of use and worth every penny.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kheeda C.

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Features are disappointing

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

Ease to use.

What is your favorite aspect of this product?

Don’t have one honestly. It’s pretty cumbersome

What do you dislike most about this product?

The way the integration doesn’t always work with mobile devices to pc/laptop

What recommendations would you give to someone considering this product?

It may help with your business but there are other competitions brand for the job.

Pros

Reliable
Enables Productivity
Generous Negotitation
Security Protects

Cons

Slower Product Innovation
Less Performance Enhancing
Wastes Time

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2023

This is a great authenticator that is easy to use

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Respectful
Client Friendly Policies
Fair

Salesforce Authenticator

What is Salesforce Authenticator?

Company Details

Need Assistance?

Salesforce Authenticator Ratings

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Salesforce Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Role and User Management Enable different levels of access and permissions based on role.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesforce Authenticator Reviews

Ashley T.

Easy to use and quick to react.

Likeliness to Recommend

Pros

Kheeda C.

Features are disappointing

Likeliness to Recommend

Pros

Cons

This is a great authenticator that is easy to use

Likeliness to Recommend

Pros

Most Popular Salesforce Authenticator Comparisons

Microsoft Authenticator

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Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

OTP Authentication

Biometrics Authentication

Browser Push Notifications

Multi-Device Protection

Email Authentication

Role-Based Multi-Factor Authentication

Role and User Management

Integration APIs

Hard Token Authentication

Dashboards, Analytics and Reporting

Soft Token Authentication

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization