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What is Salesforce Authenticator?
Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Authenticator?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
OTP Authentication
Biometrics Authentication
Browser Push Notifications
Multi-Device Protection
Email Authentication
Role-Based Multi-Factor Authentication
Role and User Management
Integration APIs
Hard Token Authentication
Dashboards, Analytics and Reporting
Soft Token Authentication
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Salesforce Authenticator Reviews
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Purvi C.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Ease of collaboration and use
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It has various add in option such as chat lingual, attachments are easily found in one place related to a single case and you can view it within salesforce. No need to download each file.
What is your favorite aspect of this product?
It a very efficient way of handling customer query and log in the progress of the case for internal viewers.
What do you dislike most about this product?
It can be more centric to the customers who use it to raise query. They can also have an access to the portal not only just receiving the email about the progress in case.
What recommendations would you give to someone considering this product?
Go for it. It is an effective and efficient way of customer query management. Is it is work the cost.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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Shital M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
" Dual Security Guard "
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It is fastest and best multifactor authentication system
What is your favorite aspect of this product?
Best security for two factor authentication .
What do you dislike most about this product?
Nothing to dislike about this product.
What recommendations would you give to someone considering this product?
I will suggest for free authentication it is used as a MFA.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Shivankur N.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Product Supported app for Secure Logins
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It does directly support Salesforce platform without any hesitation or security concerns and makes it different than other similar products
What is your favorite aspect of this product?
It runs so smoothly as to provide uninterrupted login experience and secure access for Salesforce platform.
What do you dislike most about this product?
Nothing as such to dislike about.
What recommendations would you give to someone considering this product?
Its recommended to use when someone is already on Salesforce platform and needs smooth login experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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