Salesforce Authenticator Logo
Salesforce Authenticator Logo
Salesforce.com Inc

Salesforce Authenticator

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Salesforce Authenticator
8.5 /10

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details


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Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
87%
Negotiation and Contract:
81%
Conflict Resolution:
91%
Strategy & Innovation:
83%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

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0% Negative
0% Neutral
100% Positive

Pros

  • Respectful
  • Enables Productivity
  • Efficient Service
  • Caring

Feature Ratings

Average 78

OTP Authentication

87

Biometrics Authentication

85

Email Authentication

84

Browser Push Notifications

84

Multi-Device Protection

83

Role-Based Multi-Factor Authentication

81

Integration APIs

78

Role and User Management

78

Hard Token Authentication

76

Dashboards, Analytics and Reporting

76

Soft Token Authentication

75

Vendor Capability Ratings

Average 78

Vendor Support

83

Ease of Implementation

82

Business Value Created

82

Usability and Intuitiveness

81

Ease of IT Administration

79

Quality of Features

78

Availability and Quality of Training

78

Ease of Data Integration

77

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Ease of Customization

70

Salesforce Authenticator Reviews

Pramod P.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Salesforce: "Powerful tool with a steep learning"

Likeliness to Recommend

9 /10

What differentiates Salesforce Authenticator from other similar products?

An additional degree of security is offered by Salesforce Authenticator, an app for two-factor authentication that increases access to Salesforce and other apps. Its seamless connectivity for Salesforce users with the ecosystem is one of its primary differentiators. For further protection, it provides capabilities like fingerprint or face ID biometric authentication. Time-based one-time passwords (TOTP), SMS verification codes, and push notifications are just a few of the authentication mechanisms that Salesforce Authenticator offers. It's a strong alternative for protecting your accounts because of these characteristics.

What is your favorite aspect of this product?

I adore how Salesforce helps companies manage their client relationships and optimise their sales processes. The automation tools and customisation possibilities are very nice and can significantly increase productivity. Additionally, the reporting and analytics tools offer insightful data that helps in decision-making. It's an effective tool for companies hoping to expand and prosper!

What do you dislike most about this product?

Salesforce can have a steep learning curve, especially for new users. Because of the platform's abundance of features, it can occasionally be difficult to use and set up at first. Furthermore, the customisation was limited without the need for additional development resources, which may be a drawback for individuals seeking greater freedom.

What recommendations would you give to someone considering this product?

If you're considering utilising Salesforce, I would advise getting a firm grasp of your objectives and business requirements before moving forward. Use the free trials and demos to investigate the platform and determine whether it meets your needs. Spending time on training and resources to become acquainted with the features and functionalities is also beneficial. Contact the Salesforce community at any time for advice and best practices.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Caring

Rohan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to Setup Can be used in multiple ways

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

My favorite thing about Salesforce Authenticator has to be how smoothly it works with all things Salesforce. It just makes logging in and out of Salesforce apps a breeze, you know? Plus, being able to customize it to match my own style or company branding is a pretty neat bonus. But what really wins me over is how it's got this smart feature that keeps everything super secure without being a hassle to use. And let's not forget, the option to use stuff like fingerprints or getting push notifications instead of just relying on passwords – that's just awesome. Overall, it's just a game-changer for anyone who's deep into the Salesforce world like

What do you dislike most about this product?

⁤If I had to pick something I'm not crazy about with Salesforce Authenticator, it might be that it can feel a bit overwhelming to set up at first. ⁤⁤I mean, it's not super complicated, but it could be a tad more user-friendly out of the gate. ⁤⁤And sometimes, when there are updates or changes, it can throw things off a bit until you get used to the new setup. ⁤⁤But honestly, once you get the hang of it, those initial hiccups aren't such a big deal. ⁤⁤Overall, it's a minor gripe in the grand scheme of things. ⁤

What recommendations would you give to someone considering this product?

Hey, thinking about trying out Salesforce Authenticator? My advice: give it a spin and personalize it to your liking. Need help? Hit up support. Once you're in, use those security extras like fingerprints or push notifications. Keep an eye out for updates too. Overall, if you're into keeping your Salesforce stuff safe and easy, this could be your go-to.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Valeria d.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use, quick to receive notifications

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

Easy to use

What is your favorite aspect of this product?

It's from salesforce and I use salesforce for work

What do you dislike most about this product?

Nothing in particular, never had an issue with the app

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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