Salesforce Authenticator Logo
Salesforce Authenticator Logo
Salesforce.com Inc

Salesforce Authenticator

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Salesforce Authenticator
8.4 /10

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details


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Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative
0% Neutral
100% Positive

Pros

  • Respectful
  • Enables Productivity
  • Efficient Service
  • Caring

Feature Ratings

Average 77

OTP Authentication

87

Biometrics Authentication

84

Browser Push Notifications

84

Multi-Device Protection

84

Email Authentication

83

Role-Based Multi-Factor Authentication

81

Role and User Management

77

Integration APIs

77

Hard Token Authentication

76

Dashboards, Analytics and Reporting

76

Soft Token Authentication

72

Vendor Capability Ratings

Average 77

Vendor Support

83

Ease of Implementation

82

Business Value Created

81

Usability and Intuitiveness

80

Ease of IT Administration

79

Quality of Features

78

Availability and Quality of Training

78

Ease of Data Integration

76

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Ease of Customization

69

Salesforce Authenticator Reviews

Rohan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to Setup Can be used in multiple ways

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

My favorite thing about Salesforce Authenticator has to be how smoothly it works with all things Salesforce. It just makes logging in and out of Salesforce apps a breeze, you know? Plus, being able to customize it to match my own style or company branding is a pretty neat bonus. But what really wins me over is how it's got this smart feature that keeps everything super secure without being a hassle to use. And let's not forget, the option to use stuff like fingerprints or getting push notifications instead of just relying on passwords – that's just awesome. Overall, it's just a game-changer for anyone who's deep into the Salesforce world like

What do you dislike most about this product?

⁤If I had to pick something I'm not crazy about with Salesforce Authenticator, it might be that it can feel a bit overwhelming to set up at first. ⁤⁤I mean, it's not super complicated, but it could be a tad more user-friendly out of the gate. ⁤⁤And sometimes, when there are updates or changes, it can throw things off a bit until you get used to the new setup. ⁤⁤But honestly, once you get the hang of it, those initial hiccups aren't such a big deal. ⁤⁤Overall, it's a minor gripe in the grand scheme of things. ⁤

What recommendations would you give to someone considering this product?

Hey, thinking about trying out Salesforce Authenticator? My advice: give it a spin and personalize it to your liking. Need help? Hit up support. Once you're in, use those security extras like fingerprints or push notifications. Keep an eye out for updates too. Overall, if you're into keeping your Salesforce stuff safe and easy, this could be your go-to.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Valeria d.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use, quick to receive notifications

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

Easy to use

What is your favorite aspect of this product?

It's from salesforce and I use salesforce for work

What do you dislike most about this product?

Nothing in particular, never had an issue with the app

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Carlos Orlando C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Wonderful integration with salesforce

Likeliness to Recommend

9 /10

What differentiates Salesforce Authenticator from other similar products?

The salesforce integration makes quite easy to use and reliable

What is your favorite aspect of this product?

Salesforce integration

What do you dislike most about this product?

Every user should be able to handle their owns OTPs and load them with a preconfigured list

What recommendations would you give to someone considering this product?

Use it if you work with salesforce

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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