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What is Salesforce Authenticator?
Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Authenticator?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
OTP Authentication
Biometrics Authentication
Browser Push Notifications
Multi-Device Protection
Email Authentication
Role-Based Multi-Factor Authentication
Role and User Management
Integration APIs
Hard Token Authentication
Dashboards, Analytics and Reporting
Soft Token Authentication
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Salesforce Authenticator Reviews
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Rohan R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Easy to Setup Can be used in multiple ways
Likeliness to Recommend
What is your favorite aspect of this product?
My favorite thing about Salesforce Authenticator has to be how smoothly it works with all things Salesforce. It just makes logging in and out of Salesforce apps a breeze, you know? Plus, being able to customize it to match my own style or company branding is a pretty neat bonus. But what really wins me over is how it's got this smart feature that keeps everything super secure without being a hassle to use. And let's not forget, the option to use stuff like fingerprints or getting push notifications instead of just relying on passwords – that's just awesome. Overall, it's just a game-changer for anyone who's deep into the Salesforce world like
What do you dislike most about this product?
If I had to pick something I'm not crazy about with Salesforce Authenticator, it might be that it can feel a bit overwhelming to set up at first. I mean, it's not super complicated, but it could be a tad more user-friendly out of the gate. And sometimes, when there are updates or changes, it can throw things off a bit until you get used to the new setup. But honestly, once you get the hang of it, those initial hiccups aren't such a big deal. Overall, it's a minor gripe in the grand scheme of things.
What recommendations would you give to someone considering this product?
Hey, thinking about trying out Salesforce Authenticator? My advice: give it a spin and personalize it to your liking. Need help? Hit up support. Once you're in, use those security extras like fingerprints or push notifications. Keep an eye out for updates too. Overall, if you're into keeping your Salesforce stuff safe and easy, this could be your go-to.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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Valeria d.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2024
Easy to use, quick to receive notifications
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
Easy to use
What is your favorite aspect of this product?
It's from salesforce and I use salesforce for work
What do you dislike most about this product?
Nothing in particular, never had an issue with the app
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Please tell us why you think this review should be flagged.
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Carlos Orlando C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Wonderful integration with salesforce
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
The salesforce integration makes quite easy to use and reliable
What is your favorite aspect of this product?
Salesforce integration
What do you dislike most about this product?
Every user should be able to handle their owns OTPs and load them with a preconfigured list
What recommendations would you give to someone considering this product?
Use it if you work with salesforce
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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