SailPoint Technologies Holdings, Inc.

SailPoint IdentityNow

Composite Score

7.6 /10

CX Score

8.1 /10

19 Reviews Write a Review

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What is SailPoint IdentityNow?

Secure access to sensitive data, enhance audit response, and increase operational efficiencies for organizations of all sizes.

Company Details

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SailPoint IdentityNow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SailPoint IdentityNow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 81%
Conflict Resolution:: 98%
Strategy & Innovation:: 90%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SailPoint IdentityNow?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 74

Real-Time Reporting

Vendor Management

Compliance Reporting

App Store

Renewal Management

Application Utilization

Task and Alert Automation

Spend Management

Contract Management

Shadow IT Detection

License Management

Vendor Capability Ratings

Average 73

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

Identity and Access Management

Score 7.8

View SailPoint IdentityNow in this category (opens in a new tab)

SailPoint IdentityNow Reviews

Abhishek S.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Best ever SaaS management tool

Likeliness to Recommend

8 /10

What differentiates SailPoint IdentityNow from other similar products?

IdentityNow is easy to implement and best IAM solution for small to large organisation and complete lifecycle management is easy to integrate with cloud services also the vendor support team are extremely helpful and provides full support.

What is your favorite aspect of this product?

It allows us to fully customise the tool and solves all Identity and access related issues also help us to automate a large amount of user information in a safe and faster manner so we can secure the data and prevent any unauthorised access.

What do you dislike most about this product?

The access management area needs more bug fixes other then that its a perfect solution for any business.

What recommendations would you give to someone considering this product?

It gives us full visibility of all identities within the organisation and helps us give them access to multiple business applications also prevents us from any data breach or security vulnerabilities.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Efficient Service

Kyle L.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Excellent Product, still lacking some features.

Likeliness to Recommend

10 /10

What differentiates SailPoint IdentityNow from other similar products?

Reliable, true SaaS platform. Features are well tested and work when released. Roadmap is very clear. Identity model is well designed and easy to extend to additional applications once you have established your Identity Profiles.

What is your favorite aspect of this product?

Identity Model. Reliability. Consistent application integration experience.

What do you dislike most about this product?

Industry standard features are slow to roll out. There are many features of the old on-prem product (IdentityIQ) that are still not available in the IdentityNow. Some weird quirks when trying to establish connections to non-standard applications that sometimes require Professional Services to write rules for authentication because basic variable and string handling is not available. Too many existing features are unavailable in the UI and still require API calls to enable/disable/update/manage.

What recommendations would you give to someone considering this product?

Very robust and reliable SaaS platform. If you don't need heavy customization for your business or IT processes, there is not a better product on the market. If you do have a process or use case that IdentityNow cannot solve, I think it's worth asking if that process or use case is really worth keeping.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Commodity Features

Hanumanth C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Excellent product with best options

Likeliness to Recommend

10 /10

What differentiates SailPoint IdentityNow from other similar products?

There are many different ways to differ identity now from other products that are the features of identity now single sign on, role based access control, privileged access management, groups and work groups , entitlements etc.

What is your favorite aspect of this product?

Sailpoint identity now is cloud based identity and access management tool , that helps in centralised access management,third party integration, continuous monitoring,improved total cost of monitoring etc

What do you dislike most about this product?

Sometimes experiencing 502 error issues while working, and the complex set-up process not much more about the dislikes.

What recommendations would you give to someone considering this product?

If you want to be in cyber security or identity access management professional, you. can definitely go with identity now coz which is having the entitlements, group management, privileged access management, role based access control etc

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

SailPoint IdentityNow

What is SailPoint IdentityNow?

Company Details

Need Assistance?

SailPoint IdentityNow Ratings

88 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love SailPoint IdentityNow?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Spend Management The ability to optimize costs and manage spend.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Identity and Access Management

SailPoint IdentityNow Reviews

Abhishek S.

Best ever SaaS management tool

Likeliness to Recommend

Pros

Kyle L.

Excellent Product, still lacking some features.

Likeliness to Recommend

Pros

Cons

Hanumanth C.

Excellent product with best options

Likeliness to Recommend

Pros

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Feature Ratings

Real-Time Reporting

Vendor Management

Compliance Reporting

App Store

Renewal Management

Application Utilization

Task and Alert Automation

Spend Management

Contract Management

Shadow IT Detection

License Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training