SailPoint Technologies Holdings, Inc.

SailPoint IdentityNow

Composite Score

7.8 /10

CX Score

7.9 /10

19 Reviews Write a Review

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What is SailPoint IdentityNow?

Secure access to sensitive data, enhance audit response, and increase operational efficiencies for organizations of all sizes.

Company Details

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Awards & Recognition

SailPoint IdentityNow won the following awards in the Identity and Access Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

SailPoint IdentityNow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SailPoint IdentityNow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 75%
Conflict Resolution:: 87%
Strategy & Innovation:: 82%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SailPoint IdentityNow?

0% Negative

0% Neutral

100% Positive

Pros

Effective Service
Unique Features
Caring
Acts with Integrity

Feature Ratings

Average 79

Provisioning Deprovisioning

Web Cloud Single Sign on (SSO)

Identity Governance

Password Management

Access Request Management

Activity Monitoring Alerts

Multi-Factor Authentication (MFA)

Reporting

Mobility Support

Advanced Provisioning

Privileged Access Management

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Also Featured in...

SaaS Management

Score 7.6

View SailPoint IdentityNow in this category (opens in a new tab)

SailPoint IdentityNow Reviews

Role: Consultant
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Need to comply with what vendor ships.

Likeliness to Recommend

7 /10

Pros

Respectful
Trustworthy
Efficient Service
Effective Service

Cons

Vendor's Interest First
Under Delivered
Less Friendly Negotiation

SAJAN K.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Very good for IGA

Likeliness to Recommend

9 /10

What differentiates SailPoint IdentityNow from other similar products?

It is a very good tool for IGA in product based environments

What is your favorite aspect of this product?

Certification Process

What do you dislike most about this product?

Nothing has there to dislike for this product

What recommendations would you give to someone considering this product?

It is recommendable for IGA

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Seema B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Good Tool for Security

Likeliness to Recommend

9 /10

What differentiates SailPoint IdentityNow from other similar products?

It is built as a cloud-native solution, which offers scalability, flexibility, and easier integration with other cloud services compared to on-premises solutions or products that have been adapted for the cloud.

What is your favorite aspect of this product?

Iti has a wide range of pre-built integrations with popular applications, directories, and infrastructure components, making it easier for organizations to integrate this product into their existing IT environments.

What do you dislike most about this product?

BadUI and not so user friendly

What recommendations would you give to someone considering this product?

It is a good self service tool for access management. Easy to learn and anyone can go for it.

Pros

Reliable
Efficient Service
Effective Service
Caring

Cons

Less Respectful

SailPoint IdentityNow

What is SailPoint IdentityNow?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

SailPoint IdentityNow Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SailPoint IdentityNow?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Identity Governance Software allows identities and access to be centrally managed through policies.

Password Management Software provides credential management and retrieval functionality.

Access Request Management Software allows IT to track and manage user access requests.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Reporting Software provides reporting functionality

Mobility Support Software is optimized for mobile usage.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Privileged Access Management Software provides visibility into specific user access patterns

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

SaaS Management

SailPoint IdentityNow Reviews

Need to comply with what vendor ships.

Likeliness to Recommend

Pros

Cons

SAJAN K.

Very good for IGA

Likeliness to Recommend

Pros

Seema B.

Good Tool for Security

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Provisioning Deprovisioning

Web Cloud Single Sign on (SSO)

Identity Governance

Password Management

Access Request Management

Activity Monitoring Alerts

Multi-Factor Authentication (MFA)

Reporting

Mobility Support

Advanced Provisioning

Privileged Access Management

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Ease of Customization