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Sage CRM Logo
Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
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Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
3% Neutral
96% Positive

Pros

  • Respectful
  • Transparent
  • Acts with Integrity
  • Generous Negotitation

Feature Ratings

Average 84

Customer Service Management

87

Sales Management

86

Analytics and Reporting

85

Lead Management

85

Account and Contact Management

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 83

Availability and Quality of Training

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

84

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Vendor Support

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Breadth of Features

79

Sage CRM Reviews

Michael R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Increased client satisfaction and improved sales

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

Sage CRM provides an extensive set of collaboration tools that help streamline tasks across the organization and prevent duplication of projects which empowers teams to be productive. It is easy to set up and use. Sage CRM can be integrated with other Sage programs which help us to pass data across business units.

What is your favorite aspect of this product?

Sage CRM stores all our information in one place enabling our Sales team to access them anytime they need. It is easy to nurture leads and build strong relationships with clients which leads to deal closure for new and existing businesses and retention rates for existing clients. It has also aided in the sales cycle and ensures data is consistent across teams and helps reduce costly mistakes by increasing accuracy and effectiveness.

What do you dislike most about this product?

Customer support is not responsive and we had to wait for hours for our problems to be resolved.

What recommendations would you give to someone considering this product?

Sage CRM is a perfect CRM solution to help your organization personalize every interaction with clients and keep their records to provide the highest level of client satisfaction. I recommend shifting to using Sage CRM to manage and maintain client relations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

George N.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Great CRM platform

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

Sage CRM is completely based on cloud platform so am able to access it from anywhere. Fact that during this pandemic era we all had to mostly work from home this stood out for me

What is your favorite aspect of this product?

Ease of use and implementation. It also integrates so well with other platforms from the cloud version. It helps me manage sales lead because it has the potential to auto create new contact of sales lead and it also allows track each individual team member performance. It has a very good sales management and that's why salesforce activities are fully functioning.

What do you dislike most about this product?

Sometimes to upload a huge chunk of data in CSV file may take you forever

What recommendations would you give to someone considering this product?

A good sales management software for growing companies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brittany A.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Excellent CRM tool

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

With sage CRM it helps centralize old and new contacts making sale easier for you. It also helps in sending both individual and mass mails. Sage CRM offers a full set of features such as case management, marketing campaigns and it's very easy to navigate between the dashboard, to the leads, contacts deals tasks calendars and reports.

What is your favorite aspect of this product?

It's functionality and ease of use plus solving the ability to send mass mails

What do you dislike most about this product?

Inability to upload csv files but am hopeful this will be resolved soon

What recommendations would you give to someone considering this product?

It's an excellent CRM tool for a growing medium sized company, so I highly recommend the

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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