Sage Group

Sage CRM

Composite Score

8.0 /10

CX Score

8.2 /10

81 Reviews Write a Review

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What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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2 Top Rated Capabilities

5 Top Rated Features

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2022

2021 Data Quadrant Gold Medalist

2021

Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative

3% Neutral

96% Positive

Pros

Respectful
Transparent
Acts with Integrity
Generous Negotitation

Feature Ratings

Average 84

Customer Service Management

Sales Management

Analytics and Reporting

Lead Management

Account and Contact Management

Activity and Workflow Management

Telephony and Call Center Management

Collaboration

Marketing Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Sage CRM Reviews

Michael R.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Increased client satisfaction and improved sales

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

Sage CRM provides an extensive set of collaboration tools that help streamline tasks across the organization and prevent duplication of projects which empowers teams to be productive. It is easy to set up and use. Sage CRM can be integrated with other Sage programs which help us to pass data across business units.

What is your favorite aspect of this product?

Sage CRM stores all our information in one place enabling our Sales team to access them anytime they need. It is easy to nurture leads and build strong relationships with clients which leads to deal closure for new and existing businesses and retention rates for existing clients. It has also aided in the sales cycle and ensures data is consistent across teams and helps reduce costly mistakes by increasing accuracy and effectiveness.

What do you dislike most about this product?

Customer support is not responsive and we had to wait for hours for our problems to be resolved.

What recommendations would you give to someone considering this product?

Sage CRM is a perfect CRM solution to help your organization personalize every interaction with clients and keep their records to provide the highest level of client satisfaction. I recommend shifting to using Sage CRM to manage and maintain client relations.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

George N.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Great CRM platform

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

Sage CRM is completely based on cloud platform so am able to access it from anywhere. Fact that during this pandemic era we all had to mostly work from home this stood out for me

What is your favorite aspect of this product?

Ease of use and implementation. It also integrates so well with other platforms from the cloud version. It helps me manage sales lead because it has the potential to auto create new contact of sales lead and it also allows track each individual team member performance. It has a very good sales management and that's why salesforce activities are fully functioning.

What do you dislike most about this product?

Sometimes to upload a huge chunk of data in CSV file may take you forever

What recommendations would you give to someone considering this product?

A good sales management software for growing companies

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brittany A.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Excellent CRM tool

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

With sage CRM it helps centralize old and new contacts making sale easier for you. It also helps in sending both individual and mass mails. Sage CRM offers a full set of features such as case management, marketing campaigns and it's very easy to navigate between the dashboard, to the leads, contacts deals tasks calendars and reports.

What is your favorite aspect of this product?

It's functionality and ease of use plus solving the ability to send mass mails

What do you dislike most about this product?

Inability to upload csv files but am hopeful this will be resolved soon

What recommendations would you give to someone considering this product?

It's an excellent CRM tool for a growing medium sized company, so I highly recommend the

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sage CRM

What is Sage CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Sage CRM Ratings

86 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Sage CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Sage CRM Reviews

Michael R.

Increased client satisfaction and improved sales

Likeliness to Recommend

Pros

George N.

Great CRM platform

Likeliness to Recommend

Pros

Brittany A.

Excellent CRM tool

Likeliness to Recommend

Pros

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Feature Ratings

Customer Service Management

Sales Management

Analytics and Reporting

Lead Management

Account and Contact Management

Activity and Workflow Management

Telephony and Call Center Management

Collaboration

Marketing Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features