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Sage CRM Logo
Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
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Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
3% Neutral
96% Positive

Pros

  • Respectful
  • Transparent
  • Acts with Integrity
  • Generous Negotitation

Feature Ratings

Average 84

Customer Service Management

87

Sales Management

86

Analytics and Reporting

85

Lead Management

85

Account and Contact Management

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 83

Availability and Quality of Training

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

84

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Vendor Support

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Breadth of Features

79

Sage CRM Reviews

Yan L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Fairly low cost, good for small size companies.

Likeliness to Recommend

6 /10

What differentiates Sage CRM from other similar products?

What differentiates Sage CRM from other similar products is primary cost.

What is your favorite aspect of this product?

My favorite aspect of this product is also price.

What do you dislike most about this product?

not as robust as other CRMs such as Salesforce

What recommendations would you give to someone considering this product?

if you have limited budget for a CRM, I'd recommend Sage.

Pros

  • Effective Service
  • Caring
  • Respectful
  • Acts with Integrity

Cons

  • Vendor Friendly Policies
  • Role: C-Level
  • Industry: Food and Beverage
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Solid, easy to use. Easy integration.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2022

A bit behind the curve

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Friendly Negotiation

Cons

  • Slower Product Innovation
  • Less Inspiring
  • Wastes Time

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