Rocket.Chat Customer Reviews 2024

Rocket.Chat

Composite Score

6.9 /10

CX Score

6.7 /10

21 Reviews Write a Review

Claim Software

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details

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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

4
Since last award

79 Plan to Renew

6
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

11% Negative

6% Neutral

83% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 77

Instant Messaging

Task Management

File Sharing Collaboration

Notifications

Document Collaboration

Screen Sharing

Search

Granular Access Management

Cross Platform Support

Integration With Productivity Tools

Voice and Video Collaboration

Vendor Capability Ratings

Average 75

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Rocket.Chat Reviews

Riya T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Good Solution for instant messaging

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

In-thread replies .

What is your favorite aspect of this product?

Creating seperate public and private channels as per usage .

What do you dislike most about this product?

Has stability issues and the search feature in conversation doesn't work sometimes.

What recommendations would you give to someone considering this product?

Rocket.Chat has certain unique features and thus is a good solution for your business problems but has stability issues and ruthless bugs .

Pros

Unique Features
Helps Innovate
Continually Improving Product
Reliable

Oliur R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic product! Easy to use

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

Rocket Chat allows for a high degree of customization, including the ability to create custom integrations and add custom functionality through the use of plugins and APIs. Also Rocket. Chat is an open-source platform, meaning the code is freely available and can be modified to meet specific needs. This also enables a large and active community of developers and users to contribute to the platform's development and improvement. Unlike many other chat platforms, Rocket. Chat can be self-hosted on a user's servers, providing greater data security and privacy control.

What is your favorite aspect of this product?

My favorite aspects are its customization options, open-source nature, and self-hosting ability. Many users also appreciate the platform's ease of use and scalability, as well as the built-in support for video and voice conferencing. Another aspect is the large and active community of users and developers contributing to the platform's development and improvement. This community provides a wealth of resources and support for users, including a library of plugins and integrations and a forum for discussing and troubleshooting issues.

What do you dislike most about this product?

There are a few things I didn't like that much which include a less user-friendly interface and limited customization options compared to the desktop version of the platform. Additionally, some performance issues, such as slow load times and resource utilization problems.

What recommendations would you give to someone considering this product?

Rocket Chat is a highly customizable and flexible platform, but it may not be the best choice for everyone. Consider your specific communication and collaboration needs, as well as the size of your team, to determine whether Rocket.Chat is the right choice for you. It also can be self-hosted or used as a hosted service. Consider the pros and cons of each option, including the cost, control over data and security, and ease of setup and maintenance, to determine which is the best fit for you

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Complete Messaging Software For Any Business

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Rocket.Chat

What is Rocket.Chat?

Company Details

Need Assistance?

Rocket.Chat Ratings

84 Likeliness to Recommend

4 Since last award

79 Plan to Renew

6 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Rocket.Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Notifications Tool alerts business of an application generated event.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Search The system can search an entire body of a document for a keyword or phrase.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Rocket.Chat Reviews

Riya T.

Good Solution for instant messaging

Likeliness to Recommend

Pros

Oliur R.

Fantastic product! Easy to use

Likeliness to Recommend

Pros

Complete Messaging Software For Any Business

Likeliness to Recommend

Pros

Most Popular Rocket.Chat Comparisons

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Mattermost

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Feature Ratings

Instant Messaging

Task Management

File Sharing Collaboration

Notifications

Document Collaboration

Screen Sharing

Search

Granular Access Management

Cross Platform Support

Integration With Productivity Tools

Voice and Video Collaboration

Vendor Capability Ratings

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support