Rocket.Chat Customer Reviews 2024

Rocket.Chat

Composite Score

6.9 /10

CX Score

6.7 /10

21 Reviews Write a Review

Claim Software

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details

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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

4
Since last award

79 Plan to Renew

6
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

11% Negative

6% Neutral

83% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 77

Instant Messaging

Task Management

File Sharing Collaboration

Notifications

Document Collaboration

Screen Sharing

Search

Granular Access Management

Cross Platform Support

Integration With Productivity Tools

Voice and Video Collaboration

Vendor Capability Ratings

Average 75

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Rocket.Chat Reviews

Warren R.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Best Instant Message Tool For Any Call Centre

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

Rocket.Chat is different from similar products because it more secure.

What is your favorite aspect of this product?

I like that Rocket.Chat allows me to create private group/channel so i can communicate with my team easily. I like that Rocket.Chat can be access from any device and there is also a web version as such there is no need to install the application on your computer. I like that Rocket.Chat allows you to notify an entire channel or just persons online when sending a message in a group.

What do you dislike most about this product?

The only issue I have with Rocket,Chat is that I don't have the option to delete a chat. I only have the option to Hide, Marked As Read Or Add to favorite. Although this might have been a feature that has been disabled by our IT department

What recommendations would you give to someone considering this product?

I highly recommend Rocket.Chat to any organization. Its a great tool for you to communicate with your team and also anyone within your organization

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2022

An easy-to-use communication software.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shaunak P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Pretty much to expect for less price!

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

Rocket. Chat is a very professional tool, looks very clear and clean, built with priority enterprise support. It offers to chat and team collaboration using groups called channels and it's also very easy to share files here. They do not provide an email server. Admin has the right to control the happenings.

What is your favorite aspect of this product?

I loved many features like editing and deleting the texts that are sent, the feature to edit is revolutionary and it personally helps me a lot. I love the software and it is very easy to use, functions quickly and is also smart enough to handle the timezones of international team members. Channels help in keeping the groups for discussion productive.

What do you dislike most about this product?

Apart from providing a lot of features, there are a few downsides, too many crashes when an update is rolled out. Sometimes there is a delivery delay, especially in the mobile app. Still, it will not overshadow the pros.

What recommendations would you give to someone considering this product?

Rocket. Chat has a lot of community support as it is widespread in the industry. their pricing starts from free, so to start with, It will be a great tool.

Pros

Reliable
Enables Productivity
Inspires Innovation
Caring

Rocket.Chat

What is Rocket.Chat?

Company Details

Need Assistance?

Rocket.Chat Ratings

84 Likeliness to Recommend

4 Since last award

79 Plan to Renew

6 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Rocket.Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Notifications Tool alerts business of an application generated event.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Search The system can search an entire body of a document for a keyword or phrase.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Rocket.Chat Reviews

Warren R.

Best Instant Message Tool For Any Call Centre

Likeliness to Recommend

Pros

An easy-to-use communication software.

Likeliness to Recommend

Pros

Shaunak P.

Pretty much to expect for less price!

Likeliness to Recommend

Pros

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Mattermost

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Feature Ratings

Instant Messaging

Task Management

File Sharing Collaboration

Notifications

Document Collaboration

Screen Sharing

Search

Granular Access Management

Cross Platform Support

Integration With Productivity Tools

Voice and Video Collaboration

Vendor Capability Ratings

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support