Rocket.Chat Logo
Rocket.Chat Logo
Rocket.Chat

Rocket.Chat

Composite Score
6.9 /10
CX Score
6.8 /10
Category
Rocket.Chat
6.9 /10

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details


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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

79 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
67%
Conflict Resolution:
62%
Strategy & Innovation:
72%
Service Experience:
67%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

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10% Negative
5% Neutral
85% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 77

Task Management

84

Instant Messaging

83

Screen Sharing

80

File Sharing Collaboration

78

Search

78

Document Collaboration

77

Notifications

75

Granular Access Management

72

Cross Platform Support

70

Voice and Video Collaboration

66

Integration With Productivity Tools

63

Vendor Capability Ratings

Average 74

Ease of Customization

80

Business Value Created

76

Availability and Quality of Training

76

Quality of Features

76

Breadth of Features

76

Ease of IT Administration

74

Usability and Intuitiveness

74

Ease of Implementation

73

Ease of Data Integration

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

Rocket.Chat Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

A Platform that Helps to Streamline Business Messa

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bruno F.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

One of best in class!

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

It is ALL-IN-ONE: Instant messaging Video conferencing Webinar File collaboration File share Omnichannel

What is your favorite aspect of this product?

Freemium capabilities and Omnichannel. You can also deploy it by yourself

What do you dislike most about this product?

Support is mostly irresponsive unless you have a Premium license.

What recommendations would you give to someone considering this product?

This is waaaay better than Slack, yet for some reason, it's not all that well known. I would take this over Slack ANYDAY. It's hard to compete agains the likes of MS Teams that have a horrible product but gives you access as a bundle when you sign for Office360... Rocket.Chat is simply amazing when you put it against the aforementioned two. It's fast, gives you a ton of granular customization for a fraction of the cost.

Pros

  • Enables Productivity
  • Respectful
  • Continually Improving Product
  • Reliable

Cons

  • Less Efficient Service
  • Less Caring
  • Wastes Time

Nasseer Q.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Good Product

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Rocket chat is nice and open source instant messaging app that has flexibility and offers lot of customization options .

What is your favorite aspect of this product?

Open souces and real time collaboration features are nice aspect of the product.

What do you dislike most about this product?

I gues thet need to work on the interface to make it more robust and dynamic.

What recommendations would you give to someone considering this product?

If you are looking for any open sources product which gives you a lot of customization options you can go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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