Robin Customer Reviews 2024

Robin

7.0 /10

What is Robin?

Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.

Company Details

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Awards & Recognition

Robin won the following awards in the Space Management category

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0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Robin Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Robin.

79 Likeliness to Recommend

7
Since last award

75 Plan to Renew

12
Since last award

70 Satisfaction of Cost Relative to Value

9
Since last award

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Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Robin?

12% Negative

17% Neutral

71% Positive

Pros

Saves Time
Client Friendly Policies
Reliable
Respectful

Feature Ratings

Average 80

Workspace Maps/Floorplans

Workflows and Notifications

Reservation System

Multi Device Capability

API Integration

Dashboards and Reporting

Phone Integration

Administrator Controls

Space Descriptions

Custom Search

Contact Tracing

Vendor Capability Ratings

Average 78

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Robin Reviews

Adam G.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

A leader in this product category for good reason.

Likeliness to Recommend

10 /10

What differentiates Robin from other similar products?

In my opinion, Robin is the market leader in room booking and they are quickly gaining traction in space management and desk bookings. You can use iPads as the rooms screens so there is no proprietary hardware to purchase that is hard to replace when it goes down. The ubiquity of iPads makes them easy to deploy quickly and easily. The integration with calendaring platform makes the transition to using robin easy for end users, or if you prefer they can use the robin web portal or mobile app either independently or in tandem with your calendaring platform of choice.

What is your favorite aspect of this product?

As an end user my favourite aspect is ease of use. As the administrator or owner of the product it's ease of integration and maintenance.

What do you dislike most about this product?

The space management and desk booking applications are still in their infancy- it's not a dislike so much as an area which needs lots of improvement. Robin knows this and is actively improving and building these parts of the product.

What recommendations would you give to someone considering this product?

Maybe see if they have a client site you can visit to see the room booking application running in person. Think about how you will deploy this and whether your employees will use the Robin application or are they already used to booking rooms or desks through their calendars - it can do both. It shouldn't be hard for you to find someone at a company you know using Robin- they are quickly becoming the go-to platform for room/desk bookings so it should not be hard for you to get a "real life" demo as opposed to just a sales pitch.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ruzan M.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Robin from other similar products?

design and usage

What is your favorite aspect of this product?

caring and happy

What do you dislike most about this product?

nothing ...

What recommendations would you give to someone considering this product?

buy it and won't regret

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Courtney C.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great integration! Really enjoyed this!

Likeliness to Recommend

4 /10

What differentiates Robin from other similar products?

The adaptability of the product

What is your favorite aspect of this product?

The integration which was great

What do you dislike most about this product?

Lots of glitches

What recommendations would you give to someone considering this product?

Read all troubleshooting options

Pros

Unique Features
Efficient Service
Client's Interest First
Over Delivered

Cons

Less Fair

Robin

What is Robin?

Company Details

Need Assistance?

Awards & Recognition

Robin Ratings

79 Likeliness to Recommend

7 Since last award

75 Plan to Renew

12 Since last award

70 Satisfaction of Cost Relative to Value

9 Since last award

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Robin?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workspace Maps/Floorplans View floorplans from an interactive map to visualize capacity, customize desk assignment types (assigned, flexible etc.), and view availability.

Workflows and Notifications Ability to automate cleaning notifications, scheduling and other key messaging.

Reservation System Easily view and manage previous and upcoming desk bookings, and manage check-in/check-out .

Multi Device Capability Book using mobile, tablet, desktop, kiosks or via a web portal.

API Integration API integrations with enterprise apps (e.g. Office365, CMMS, Air Quality/HVAC)

Dashboards and Reporting Look up profile information, space planning insights, booking reports, adoption rates, real-time occupancy data.

Phone Integration Ability to have the correct phone/messaging set up at the desk when booked (PBX).

Administrator Controls Determine who can book where and when, team booking restriction (neighborhoods), booking quotas or other custom rules or restrictions

Space Descriptions Ability to add attributes to spaces such as location, lighting, equipment, etc.

Custom Search Ability to find colleagues, amenities, floors, desks etc/ to aid in bookings.

Contact Tracing Allows social distancing restrictions to be placed on bookings as well as contact tracing if an infection is noted.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Robin Reviews

Adam G.

A leader in this product category for good reason.

Likeliness to Recommend

Pros

Ruzan M.

Fantastic product

Likeliness to Recommend

Pros

Courtney C.

Great integration! Really enjoyed this!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Workspace Maps/Floorplans

Workflows and Notifications

Reservation System

Multi Device Capability

API Integration

Dashboards and Reporting

Phone Integration

Administrator Controls

Space Descriptions

Custom Search

Contact Tracing

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support