Robin Customer Reviews 2024

Robin

Composite Score

6.4 /10

CX Score

5.8 /10

22 Reviews Write a Review

Claim Software

What is Robin?

Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.

Company Details

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Awards & Recognition

Robin won the following awards in the Space Management category

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0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Robin Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Robin.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

7
Since last award

70 Plan to Renew

5
Since last award

64 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Robin?

18% Negative

15% Neutral

67% Positive

Pros

Fair
Saves Time
Client Friendly Policies
Enables Productivity

Cons

Commodity Features
Under Delivered
Vendor's Interest First

Feature Ratings

Average 79

Workspace Maps/Floorplans

Multi Device Capability

API Integration

Reservation System

Space Descriptions

Dashboards and Reporting

Administrator Controls

Phone Integration

Workflows and Notifications

Custom Search

Contact Tracing

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Robin Reviews

Ruzan M.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Robin from other similar products?

design and usage

What is your favorite aspect of this product?

caring and happy

What do you dislike most about this product?

nothing ...

What recommendations would you give to someone considering this product?

buy it and won't regret

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Courtney C.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great integration! Really enjoyed this!

Likeliness to Recommend

4 /10

What differentiates Robin from other similar products?

The adaptability of the product

What is your favorite aspect of this product?

The integration which was great

What do you dislike most about this product?

Lots of glitches

What recommendations would you give to someone considering this product?

Read all troubleshooting options

Pros

Unique Features
Efficient Service
Client's Interest First
Over Delivered

Cons

Less Fair

Philippe D.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use

Likeliness to Recommend

8 /10

What differentiates Robin from other similar products?

I don't have much experience working with similar products

What is your favorite aspect of this product?

It is very user friendly and displays well

What do you dislike most about this product?

It could be a bit more appealing to look at

What recommendations would you give to someone considering this product?

I think this gets the job done

Pros

Reliable
Saves Time
Helps Innovate
Performance Enhancing

Cons

Commodity Features

Robin

What is Robin?

Company Details

Need Assistance?

Awards & Recognition

Robin Ratings

71 Likeliness to Recommend

7 Since last award

70 Plan to Renew

5 Since last award

64 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+57 Net Emotional Footprint

How much do users love Robin?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Workspace Maps/Floorplans View floorplans from an interactive map to visualize capacity, customize desk assignment types (assigned, flexible etc.), and view availability.

Multi Device Capability Book using mobile, tablet, desktop, kiosks or via a web portal.

API Integration API integrations with enterprise apps (e.g. Office365, CMMS, Air Quality/HVAC)

Reservation System Easily view and manage previous and upcoming desk bookings, and manage check-in/check-out .

Space Descriptions Ability to add attributes to spaces such as location, lighting, equipment, etc.

Dashboards and Reporting Look up profile information, space planning insights, booking reports, adoption rates, real-time occupancy data.

Administrator Controls Determine who can book where and when, team booking restriction (neighborhoods), booking quotas or other custom rules or restrictions

Phone Integration Ability to have the correct phone/messaging set up at the desk when booked (PBX).

Workflows and Notifications Ability to automate cleaning notifications, scheduling and other key messaging.

Custom Search Ability to find colleagues, amenities, floors, desks etc/ to aid in bookings.

Contact Tracing Allows social distancing restrictions to be placed on bookings as well as contact tracing if an infection is noted.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Robin Reviews

Ruzan M.

Fantastic product

Likeliness to Recommend

Pros

Courtney C.

Great integration! Really enjoyed this!

Likeliness to Recommend

Pros

Cons

Philippe D.

Easy to use

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Workspace Maps/Floorplans

Multi Device Capability

API Integration

Reservation System

Space Descriptions

Dashboards and Reporting

Administrator Controls

Phone Integration

Workflows and Notifications

Custom Search

Contact Tracing

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support