RingCentral MVP Logo
RingCentral MVP Logo
RingCentral, Inc

RingCentral MVP

Composite Score
8.1 /10
CX Score
8.2 /10
Category
RingCentral MVP
8.1 /10

What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 81

Mobility

85

Audio Transcription

84

Communications

83

Web & Desktop Conferencing

83

Call Management

83

Centralized Management Portal

83

Secure Access

82

Continuous UCC

80

Third-Party Integration

80

Speech Access and Personal Assistant

79

Session Border Controller

79

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Breadth of Features

86

Usability and Intuitiveness

84

Ease of IT Administration

83

Quality of Features

83

Business Value Created

82

Ease of Customization

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

78

Vendor Support

77

RingCentral MVP Reviews

Pamela C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2020

Amazing features! Very simple format to use.

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

They have different levels of plans and products to fit individual business needs.

What is your favorite aspect of this product?

User friendly. It is easy for some of our more technologically challenged people to use and figure out.

What do you dislike most about this product?

It can get pricey and the fact that it seems to work better on a computer vs. mobile device.

What recommendations would you give to someone considering this product?

Make sure you find the plan the best fits your needs so you aren't overpaying for some features you will never use.

Pros

  • Effective Service
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Cons

  • Slower Product Innovation
  • Under Delivered
  • Charges for Enhancements

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