RingCentral MVP Logo
RingCentral MVP Logo
RingCentral, Inc

RingCentral MVP

Composite Score
8.1 /10
CX Score
8.2 /10
Category
RingCentral MVP
8.1 /10

What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 81

Mobility

85

Audio Transcription

84

Communications

83

Web & Desktop Conferencing

83

Call Management

83

Centralized Management Portal

83

Secure Access

82

Continuous UCC

80

Third-Party Integration

80

Speech Access and Personal Assistant

79

Session Border Controller

79

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Breadth of Features

86

Usability and Intuitiveness

84

Ease of IT Administration

83

Quality of Features

83

Business Value Created

82

Ease of Customization

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

78

Vendor Support

77

RingCentral MVP Reviews

Alexander S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fabulous UCaaS solution to boost communication

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

RingCentral is an incredibly scalable and totally safe UCaaS platform. Its tech support staff primarily made me feel satisfied. They offer first-rate technical assistance. They make more of an effort to convey that we are their most valuable customer. And the product itself is just mind-blowing, with tons of features that are extremely useful.

What is your favorite aspect of this product?

The RingCentral platform is simple to use and easy to maintain. The analytics and user interface are both simple and complex making us feel secure and at a friendly workplace where onboarding new users, providing them with quality service, and boosting internal communication our firm all are as simple as we like.

What do you dislike most about this product?

It took a long time for our business to set up its initial IVR. Since the built-in capabilities did not meet our demands, we were forced to change them by using a third party and it had eaten up a lot of our time to design our complete workflow. My text message failed to send a few times.

What recommendations would you give to someone considering this product?

This is an accurate system that responds to our demands more effectively by making quick advancements to its bag of features. Thanks to its many available features, that has totally streamlined our communications. I heartily recommend it because I found it a reliable, fully secure, and highly scalable platform. All of its features are easy to use.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Ramón C.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Very Excellent Software

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

This Software dont have any different from any other software

What is your favorite aspect of this product?

Everything, Software, easy to use, fast, secure.

What do you dislike most about this product?

i dont have any dislike of this software

What recommendations would you give to someone considering this product?

i highly recommend it this software to any company

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel-Borris J.

  • Role: Operations
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

The future of communication software.

Likeliness to Recommend

8 /10

What differentiates RingCentral MVP from other similar products?

I like the interface that is attributed to shut collaboration with partners. I believe this can be a decent solution for hosting a meeting with a large variety of participants. We use Ring for all-hands and team meetings. Since I have high finish hardware in my laptop computer I’m able to use the virtual background feature which is kinda cool.

What is your favorite aspect of this product?

I love how we’ve got a communication platform very like Slack that also contains a built-in phone system, so we don’t need to have physical phones. We are ready to get the app on our phones and take calls irrespective of wherever we are. I also fancy the controls and adaptability for conferences of over ten people. We’ve got a global remote team where multiple team syncs and cross-functional meetings can host over 10 participants. The flexibility and controls for a meeting host in these situations are pretty useful.

What do you dislike most about this product?

There are occasional glitches with the software system, which may or may not be due to my organization’s network. One of the downsides of using the software is the need for sturdy WiFi and dedicated bandwidth, which may be a challenge once traveling and/or operating remotely.

What recommendations would you give to someone considering this product?

RC conferences are a feature that comes with an RC account. If you do not wish to feature the expense of another video conferencing app, RC conferences can get the duty done; however, it does need some improved options that hopefully are going to be added in the future.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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