RingCentral, Inc

RingCentral MVP

Composite Score

8.1 /10

CX Score

8.2 /10

67 Reviews Write a Review

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What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Acts with Integrity

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Third-Party Integration

Analytics Reporting

Vendor Capability Ratings

Average 81

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingCentral MVP Reviews

Peter P.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Super extensible UCaaS system

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

As our corporation works on a global scale, we want effective cloud-based communications that expand as our business moves more and more toward more versatile workplaces and RingCentral did this amazingly. One of its greatest advantages is its scalability so that we can confidently use it for global or hybrid teams, no matter where our members are located.

What is your favorite aspect of this product?

It is a potent, modular, immersive, and convenient system and this gives us the flexibility to stay connected with our teams and clients from anywhere and on any device. Saving money on energy costs and antiquated workplace phone equipment can be possible with this. RingCentral is an all-inclusive platform with softphone, fax, messaging, conference capabilities, and the compatibility of all these functions.

What do you dislike most about this product?

It took a long time for our business to establish its initial Hotline. There are indeed persistent interoperability faults when the software abruptly goes away. We also find it challenging to upgrade this software whenever there is a new release.

What recommendations would you give to someone considering this product?

RingCentral is one of the most preferred choices for both small businesses and major corporations. RingCentral is a highly scalable system. Regardless of where your team puts on their headsets to start working, workflows can be streamlined by adding phone lines and additional capabilities to your current UCaaS and phone infrastructure.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Aldijana H.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Good bang for the buck

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

Extreme reliability and excellent uptime.

What is your favorite aspect of this product?

Very easy to organize, conduct and record calls.

What do you dislike most about this product?

Nothing in particular.

What recommendations would you give to someone considering this product?

Consider it as a very serious contender for your UCaaS.

Pros

Reliable
Efficient Service
Effective Service
Friendly Negotiation

Loris G.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Straightforward and reliable UCaaS

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

Very dedicated to its main purpose, doesn't get lost in miriad of features while losing sight of its chief purpose

What is your favorite aspect of this product?

It's reliable, very straightforward UCaaS keeping its eyes on the goal

What do you dislike most about this product?

Support should be better and prompter in response, integration is not always the easiest

What recommendations would you give to someone considering this product?

Good to examine and rely upon

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

RingCentral MVP

What is RingCentral MVP?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

RingCentral MVP Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingCentral MVP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingCentral MVP Reviews

Peter P.

Super extensible UCaaS system

Likeliness to Recommend

Pros

Aldijana H.

Good bang for the buck

Likeliness to Recommend

Pros

Loris G.

Straightforward and reliable UCaaS

Likeliness to Recommend

Pros

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1
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Since last award

Feature Ratings

Mobility

Audio Transcription

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Third-Party Integration

Analytics Reporting

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support