RingCentral, Inc

RingCentral MVP

Composite Score

8.1 /10

CX Score

8.2 /10

67 Reviews Write a Review

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What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Acts with Integrity

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Third-Party Integration

Analytics Reporting

Vendor Capability Ratings

Average 81

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingCentral MVP Reviews

Andy T.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

Industry leading phone system

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

Everything just works. The interface is easily the best we've used or tested. The applications available are so good that it was easy to move away from using a desk phone. The admin interface is also easily the best we've used or tested. The support is among the fastest and most effective of any vendor I've used period.

What is your favorite aspect of this product?

The admin portal is great and really easy to use. It makes administration a breeze.

What do you dislike most about this product?

The licensing model for Teams integration is our only currently minor issue. I'm hopeful that will improve as we would love to integrate Teams with RC.

What recommendations would you give to someone considering this product?

They are an industry leader for a reason. If it's within your price range don't overthink it. We've had a few phone systems in the last 5 years and done POCs for several others. Nobody was even close to RC in features and ease of use for both users and administrators.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Rachel S.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Good product, easy to use.

Likeliness to Recommend

8 /10

What differentiates RingCentral MVP from other similar products?

I've only ever used RingCentral and Join.me so I don't have much to compare it to. We also only use it for phone and web conferencing.

What is your favorite aspect of this product?

It's easy to use. There are many systems out there that aren't very intuitive, but this one is. It also integrates easily with iCal and Google Calendar.

What do you dislike most about this product?

I don't have any dislikes.

What recommendations would you give to someone considering this product?

RingCentral was created on a Zoom platform so it's about as good as it gets in comparison with anything out there. I recommend it if you need something to manage your phones/voicemail/web-conferences.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pamela C.

Role: Sales Marketing
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2020

Amazing features! Very simple format to use.

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

They have different levels of plans and products to fit individual business needs.

What is your favorite aspect of this product?

User friendly. It is easy for some of our more technologically challenged people to use and figure out.

What do you dislike most about this product?

It can get pricey and the fact that it seems to work better on a computer vs. mobile device.

What recommendations would you give to someone considering this product?

Make sure you find the plan the best fits your needs so you aren't overpaying for some features you will never use.

Pros

Effective Service
Performance Enhancing
Trustworthy
Unique Features

Cons

Slower Product Innovation
Under Delivered
Charges for Enhancements

RingCentral MVP

What is RingCentral MVP?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

RingCentral MVP Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingCentral MVP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingCentral MVP Reviews

Andy T.

Industry leading phone system

Likeliness to Recommend

Pros

Rachel S.

Good product, easy to use.

Likeliness to Recommend

Pros

Pamela C.

Amazing features! Very simple format to use.

Likeliness to Recommend

Pros

Cons

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1
Since last award

1
Since last award

Feature Ratings

Mobility

Audio Transcription

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Third-Party Integration

Analytics Reporting

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support