RingCentral MVP Logo
RingCentral MVP Logo
RingCentral, Inc

RingCentral MVP

Composite Score
8.1 /10
CX Score
8.2 /10
Category
RingCentral MVP
8.1 /10

What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 81

Mobility

84

Audio Transcription

84

Communications

83

Secure Access

82

Web & Desktop Conferencing

82

Call Management

82

Centralized Management Portal

82

Continuous UCC

81

Speech Access and Personal Assistant

79

Third-Party Integration

79

Analytics Reporting

79

Vendor Capability Ratings

Average 81

Ease of Implementation

87

Breadth of Features

86

Usability and Intuitiveness

83

Ease of IT Administration

83

Quality of Features

83

Business Value Created

82

Ease of Customization

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

77

Vendor Support

77

RingCentral MVP Reviews

Emir H.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

streamline & simple corporate communication system

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

RingCentral is ideal and enjoyable to use for us. The simple interface gives us a sense of control, with all vital information at the right time. This program liberates me to focus on our business model by handling all of our critical, internal, and external communications.

What is your favorite aspect of this product?

I enjoy that I can alter my phone number to something more identifiable for the clients I'm phoning. I also appreciate the fact that all calls are easily recorded and stored for later use. We utilize the recordings for coaching, quality assurance, and other purposes. The user interface is simple to get used to, and the MVP tool performs as expected.

What do you dislike most about this product?

When taking several calls, I'm especially concerned about the hold and release option. The screen options are not particularly user-friendly or straightforward. Sadly, they use an outsourced customer service system, which can be challenging.

What recommendations would you give to someone considering this product?

RingCentral MVP isn't problematic so far, not even at the time of initial setup. Overall, the experience has been pleasant. Our call center staff hasn't given us any harsh feedback. I recommend users that who use it after tweaking it with their requirements enjoy a more smooth and more unique user experience.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kristjan E.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

An easy-to-use communication software.

Likeliness to Recommend

8 /10

What differentiates RingCentral MVP from other similar products?

The audio quality is great either via the desktop app or smartphone app (using iPhone SE). I wish I may change the outgoing v-mail message (i.e. out of office) additional easily from the app, instead having to log into their web site every time. Their app is incredibly straightforward to use and their options aren’t restricted to phone calls, thus you’ll be able to message, text or video chat via RingCentral, that is convenient. I wish I could customize could landing page of the desktop app, so I can select Phone, rather than the system default, Message.

What is your favorite aspect of this product?

First and foremost, the audio quality is great which is one in all the foremost necessary qualities once it involves a telephone service. When I was operating in my office, i used to be using a RingCentral phone however since I’ve been working remotely, I access RingCentral via my desktop speaker or via my smartphone, that is thus convenience. The audio quality is consistently and and it souds terribly clear.

What do you dislike most about this product?

The only way to modify your outgoing v-mail message (from in-office vs. Out-of-office) is by work in to their web site and it can not be done via the desktop or smartphone app. I actually would like this may be modified becauase it might be additional convenient/efficient however I understand that it should be troublesome due to the kind of files for these messages.

What recommendations would you give to someone considering this product?

I was not concerned in selecting RingCentral however have been a user for many years currently and that i am terribly pleased with this product. One of the reasons for successfully change from in-office to remote seamlessly was owing to RingCentral.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Cristina C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Automate and record your calls

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

RingCentral MVP is a tool that offers telephony services for recording business calls which has a great similarity with the Grasshopper virtual system since both provide call services through applications to communicate with your clients, in which the user can Schedule audio or video conference recordings in advance with an automated system for managing contact details and keeping files.

What is your favorite aspect of this product?

This tool has positive characteristics that make the service profitable since it has an automated assistant that manages the call, we can have collaboration between several users, we can enable the recording of incoming and outgoing calls, we can record up to 100,000 recordings which we can download to email them to users.

What do you dislike most about this product?

At the moment there is no function that displeases our organization since it meets expectations by offering a service and a flexible solution based on the cloud and it is ideas for small and large companies where they can implement it from Android (mobile) devices, iphone, and via web (computer).

What recommendations would you give to someone considering this product?

We recommend this tool since it is a system founded for automated interaction between companies and clients through calls and video conferences, which has 24/7 telephone assistance and was founded in 1999.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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