RingCentral MVP Logo
RingCentral MVP Logo
RingCentral, Inc

RingCentral MVP

Composite Score
8.1 /10
CX Score
8.2 /10
Category
RingCentral MVP
8.1 /10

What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 81

Mobility

84

Audio Transcription

84

Communications

83

Secure Access

82

Web & Desktop Conferencing

82

Call Management

82

Centralized Management Portal

82

Continuous UCC

81

Speech Access and Personal Assistant

79

Third-Party Integration

79

Analytics Reporting

79

Vendor Capability Ratings

Average 81

Ease of Implementation

87

Breadth of Features

86

Usability and Intuitiveness

83

Ease of IT Administration

83

Quality of Features

83

Business Value Created

82

Ease of Customization

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

77

Vendor Support

77

RingCentral MVP Reviews

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2022

User friendly great features

Likeliness to Recommend

9 /10

Pros

  • Respectful
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Jeremy L.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent system with complete safety

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

According to my experience with RingCentral and other similar products, it is a trustworthy and more stable communication platform for voice telephony, video conferencing, fax, conversations, and contact centers. RingCentral offers an open and flexible platform to enable easy customization of corporate operations and integration with top third-party business apps.

What is your favorite aspect of this product?

The ability to connect to applications from other parties is very flexible. The most incredible aspect is that we can alter UI components and because it not only simplifies our work but also supports automation, our ability to concentrate on our key points has tremendously benefited from this solution. Usually, we can finish its maintenance process and onboarding new users' tasks in a matter of minutes.

What do you dislike most about this product?

Connection problems that just cease operating for no apparent reason seem to be a very irritating problem. We also experience problems whenever new upgrades are released and we want to update the existing version of software to the newer one. We are unable to make full use of the features because it has so much more to deliver.

What recommendations would you give to someone considering this product?

To increase the flow of revenue and to boost internal as well as communication RingCentral is highly recommended by me actually by my entire team because we are currently using it and are completely happy with its functionality, my advice is that users must go for it if they want a more powerful and secure telephony system.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Alexander S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fabulous UCaaS solution to boost communication

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

RingCentral is an incredibly scalable and totally safe UCaaS platform. Its tech support staff primarily made me feel satisfied. They offer first-rate technical assistance. They make more of an effort to convey that we are their most valuable customer. And the product itself is just mind-blowing, with tons of features that are extremely useful.

What is your favorite aspect of this product?

The RingCentral platform is simple to use and easy to maintain. The analytics and user interface are both simple and complex making us feel secure and at a friendly workplace where onboarding new users, providing them with quality service, and boosting internal communication our firm all are as simple as we like.

What do you dislike most about this product?

It took a long time for our business to set up its initial IVR. Since the built-in capabilities did not meet our demands, we were forced to change them by using a third party and it had eaten up a lot of our time to design our complete workflow. My text message failed to send a few times.

What recommendations would you give to someone considering this product?

This is an accurate system that responds to our demands more effectively by making quick advancements to its bag of features. Thanks to its many available features, that has totally streamlined our communications. I heartily recommend it because I found it a reliable, fully secure, and highly scalable platform. All of its features are easy to use.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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