What is RingCentral Contact Center?
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
3
Since last award
94 Plan to Renew
5
Since last award
77 Satisfaction of Cost Relative to Value
7
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingCentral Contact Center?
Pros
- Respectful
- Client Friendly Policies
- Transparent
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Skills Based Routing
Call Recording
Multi Channel Queue Management
Contact Center Compliance Management
Multi Channel Intake Integration
Ticket Management
Screen Prompts
Call Scripting and Call Flow Management
Knowledge Management
Contact Center Analytics
Workforce Management
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
RingCentral Contact Center Reviews
Maximo L.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jul 2021
Excellent Calling software with a lots of features
Likeliness to Recommend
What differentiates RingCentral Contact Center from other similar products?
Is a very collaborative and institutive call center software.
What is your favorite aspect of this product?
Aside from all the great features it has, the customer service is always there for you!
What do you dislike most about this product?
So far so good!
What recommendations would you give to someone considering this product?
Go ahead, is a very powerful platform with all the tools needed for a call center experience!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Aug 2020
Easy to use!
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Acts with Integrity
Please tell us why you think this review should be flagged.
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