RingCentral Contact Center Logo
RingCentral Contact Center Logo
RingCentral, Inc

RingCentral Contact Center

7.3 /10
Category
RingCentral Contact Center
7.3 /10

What is RingCentral Contact Center?

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

Company Details


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RingCentral Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral Contact Center.

85 Likeliness to Recommend

3
Since last award

94 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

7
Since last award


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral Contact Center?

2% Negative
8% Neutral
90% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 79

Skills Based Routing

84

Call Recording

83

Multi Channel Queue Management

83

Contact Center Compliance Management

82

Multi Channel Intake Integration

82

Ticket Management

81

Screen Prompts

79

Call Scripting and Call Flow Management

78

Knowledge Management

76

Contact Center Analytics

76

Workforce Management

75

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

78

Business Value Created

78

Availability and Quality of Training

78

Quality of Features

78

Breadth of Features

77

Usability and Intuitiveness

77

Vendor Support

76

Ease of Implementation

74

Ease of IT Administration

71

Ease of Data Integration

70

Ease of Customization

69

RingCentral Contact Center Reviews

Maximo L.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Excellent Calling software with a lots of features

Likeliness to Recommend

10 /10

What differentiates RingCentral Contact Center from other similar products?

Is a very collaborative and institutive call center software.

What is your favorite aspect of this product?

Aside from all the great features it has, the customer service is always there for you!

What do you dislike most about this product?

So far so good!

What recommendations would you give to someone considering this product?

Go ahead, is a very powerful platform with all the tools needed for a call center experience!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2020

Easy to use!

Likeliness to Recommend

5 /10

Pros

  • Reliable
  • Enables Productivity
  • Client Friendly Policies
  • Acts with Integrity

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