RICOH eForms Manager Logo
RICOH eForms Manager Logo
Ricoh USA

RICOH eForms Manager

Composite Score
6.9 /10
CX Score
7.0 /10
Category
RICOH eForms Manager
6.9 /10

What is RICOH eForms Manager?

RICOH eForms Manager is a dynamic solution that simplifies the electronic forms process – giving you the tools to quickly create new forms, build out existing forms, determine routing rules, establish workflow automation and more.

Company Details


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RICOH eForms Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RICOH eForms Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

87 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RICOH eForms Manager?

12% Negative
8% Neutral
80% Positive

Pros

  • Respectful
  • Enables Productivity
  • Efficient Service
  • Effective Service

Feature Ratings

Average 79

Electronic Signatures

85

Workflow Automation

80

Security

80

Drag and Drop Design

79

Data Analysis and Survey Function

78

State Transformation

78

Version Management

74

APIs and Integration

72

Mobility

72

Field Configuration and Customization

71

Vendor Capability Ratings

Average 77

Ease of Implementation

81

Quality of Features

81

Usability and Intuitiveness

80

Business Value Created

79

Vendor Support

78

Ease of IT Administration

78

Ease of Data Integration

76

Ease of Customization

75

Availability and Quality of Training

74

Breadth of Features

72

Product Strategy and Rate of Improvement

71

RICOH eForms Manager Reviews

Lucas W. P.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Great solution that does exactly what it promises

Likeliness to Recommend

8 /10

What differentiates RICOH eForms Manager from other similar products?

It's a well researched and developed product before being placed in customer hands.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

We have yet to encounter any dislikes

What recommendations would you give to someone considering this product?

Follow the vendors recommendations and complete the implementation

Pros

  • Trustworthy
  • Caring
  • Continually Improving Product
  • Reliable

Gregory P.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

User friendly

Likeliness to Recommend

10 /10

What differentiates RICOH eForms Manager from other similar products?

Feature rich robust product

What is your favorite aspect of this product?

Cost and client services

What do you dislike most about this product?

Tech support team

What recommendations would you give to someone considering this product?

Try it and you'll be sold

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Easy to use

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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