Revenue.io Customer Reviews 2025 | SoftwareReviews

Revenue.io

Composite Score

7.6 /10

CX Score

7.7 /10

35 Reviews Write a Review

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What is Revenue.io?

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

Company Details

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Awards & Recognition

Revenue.io won the following awards in the Conversation Intelligence category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Revenue.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revenue.io.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revenue.io?

6% Negative

6% Neutral

88% Positive

Pros

Efficient Service
Security Protects
Respectful
Transparent

Feature Ratings

Average 77

Dashboards and Reporting

Conversation Coaching

Call Analytics

Application Integration

Pipeline Visibility

Call Recording

Role-Based Access

Artificial Intelligence Engine

Audio Transcription

Manager Annotation and Feedback

Mobile Support

Vendor Capability Ratings

Average 77

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Revenue.io Reviews

Dev K.

Role: Sales Marketing
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

A perfect tool to help your sales team

Likeliness to Recommend

8 /10

What differentiates Revenue.io from other similar products?

The detailed analytics provided by the software

What is your favorite aspect of this product?

The ease of annotation that can be made

What do you dislike most about this product?

The long route to access simple call recordings

What recommendations would you give to someone considering this product?

check integration compatibility with your existing system

Pros

Reliable
Performance Enhancing
Efficient Service
Caring

Cons

Vendor's Interest First
Slower Product Innovation
Under Delivered

Richard C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use product and needed daily!

Likeliness to Recommend

10 /10

What differentiates Revenue.io from other similar products?

Quicker and easier to use

What is your favorite aspect of this product?

ability to call forward and the settings

What do you dislike most about this product?

call transcripts need a lot of work

What recommendations would you give to someone considering this product?

100% recommend

Pros

Continually Improving Product
Fair
Generous Negotitation
Security Protects

Cons

Vendor Friendly Policies
Under Delivered
Less Friendly Negotiation

Chaitanya K.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Best conversational AI in the service industry

Likeliness to Recommend

10 /10

What differentiates Revenue.io from other similar products?

Best tool in industry to enhance your contact center operations. Its conversational AI and detailed call analytics and coaching metrics are the best and differentiates from other tools in the market.

What is your favorite aspect of this product?

Conversational AI, analytics and sentiment analysis, Keywords count on calls, Annotations, Sharing call feedback with associates, call trascript, Supervisor notes, Talk Metrics - Including Talk ratio, active listening, number of interruptions on calls,Average call steak, Longest talk streak, Talk rates, Silence and Vocabulary.

What do you dislike most about this product?

Reporting capabilities - Hopefully with suggestions provided on the improvement opportunities with reporting capabilities they will be addressed and fixed during the next release cycle. Frequent call quality issues and call disconnects - These issues have been escalated and workarounds are in place. Need to validate once the workarounds are helpful in fixing all the call quality issues Real-time uploading of calls in conversational AI - There is a delay in calls being updated/uploaded in the conversational AI and the links for accessing the calls in the dashboard is not being updated in real time.

What recommendations would you give to someone considering this product?

Best tool in industry to enhance your contact center operations. Coaching employees on call conversations, Reducing manual QA process, real-time call feedback, Proactively identifying issues on calls through keyword search, Centralized management of calls and employees handling calls, queue assignment and building call flows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Revenue.io

What is Revenue.io?

Company Details

Need Assistance?

Awards & Recognition

Revenue.io Ratings

82 Likeliness to Recommend

2 Since last award

98 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Revenue.io?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Revenue.io Reviews

Dev K.

A perfect tool to help your sales team

Likeliness to Recommend

Pros

Cons

Richard C.

Easy to use product and needed daily!

Likeliness to Recommend

Pros

Cons

Chaitanya K.

Best conversational AI in the service industry

Likeliness to Recommend

Pros

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Feature Ratings

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Conversation Coaching

Call Analytics

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Pipeline Visibility

Call Recording

Role-Based Access

Artificial Intelligence Engine

Audio Transcription

Manager Annotation and Feedback

Mobile Support

Vendor Capability Ratings

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Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

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