Revenue.io Customer Reviews 2024

Revenue.io

Composite Score

7.6 /10

CX Score

7.7 /10

34 Reviews Write a Review

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What is Revenue.io?

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

Company Details

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Awards & Recognition

Revenue.io won the following awards in the Conversation Intelligence category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Revenue.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revenue.io.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revenue.io?

7% Negative

6% Neutral

87% Positive

Pros

Efficient Service
Security Protects
Respectful
Performance Enhancing

Feature Ratings

Average 77

Dashboards and Reporting

Conversation Coaching

Call Analytics

Pipeline Visibility

Application Integration

Call Recording

Artificial Intelligence Engine

Role-Based Access

Audio Transcription

Manager Annotation and Feedback

Mobile Support

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Revenue.io Reviews

Chaitanya K.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Best conversational AI in the service industry

Likeliness to Recommend

10 /10

What differentiates Revenue.io from other similar products?

Best tool in industry to enhance your contact center operations. Its conversational AI and detailed call analytics and coaching metrics are the best and differentiates from other tools in the market.

What is your favorite aspect of this product?

Conversational AI, analytics and sentiment analysis, Keywords count on calls, Annotations, Sharing call feedback with associates, call trascript, Supervisor notes, Talk Metrics - Including Talk ratio, active listening, number of interruptions on calls,Average call steak, Longest talk streak, Talk rates, Silence and Vocabulary.

What do you dislike most about this product?

Reporting capabilities - Hopefully with suggestions provided on the improvement opportunities with reporting capabilities they will be addressed and fixed during the next release cycle. Frequent call quality issues and call disconnects - These issues have been escalated and workarounds are in place. Need to validate once the workarounds are helpful in fixing all the call quality issues Real-time uploading of calls in conversational AI - There is a delay in calls being updated/uploaded in the conversational AI and the links for accessing the calls in the dashboard is not being updated in real time.

What recommendations would you give to someone considering this product?

Best tool in industry to enhance your contact center operations. Coaching employees on call conversations, Reducing manual QA process, real-time call feedback, Proactively identifying issues on calls through keyword search, Centralized management of calls and employees handling calls, queue assignment and building call flows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Richard C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use product and needed daily!

Likeliness to Recommend

10 /10

What differentiates Revenue.io from other similar products?

Quicker and easier to use

What is your favorite aspect of this product?

ability to call forward and the settings

What do you dislike most about this product?

call transcripts need a lot of work

What recommendations would you give to someone considering this product?

100% recommend

Pros

Continually Improving Product
Fair
Generous Negotitation
Security Protects

Cons

Vendor Friendly Policies
Under Delivered
Less Friendly Negotiation

Marija K.

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use

Likeliness to Recommend

10 /10

What differentiates Revenue.io from other similar products?

Speed and sound

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Logs you out sometimes

What recommendations would you give to someone considering this product?

Do it it’s Ana amazing product

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Revenue.io

What is Revenue.io?

Company Details

Need Assistance?

Awards & Recognition

Revenue.io Ratings

83 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Revenue.io?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Revenue.io Reviews

Chaitanya K.

Best conversational AI in the service industry

Likeliness to Recommend

Pros

Richard C.

Easy to use product and needed daily!

Likeliness to Recommend

Pros

Cons

Marija K.

Easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Dashboards and Reporting

Conversation Coaching

Call Analytics

Pipeline Visibility

Application Integration

Call Recording

Artificial Intelligence Engine

Role-Based Access

Audio Transcription

Manager Annotation and Feedback

Mobile Support

Vendor Capability Ratings

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Ease of Data Integration

Ease of IT Administration

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