What is Revel?
Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Revel?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Off Line Operations
Payment Processing
Multiple Venue Property Concept Support
Advanced Reporting Analytics
Check Settlement Types
Kitchen Course Management
Table Reservations Management
Mobile Capabilities
Loyalty Promotions Management
Integrations
Inventory Recipe Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Availability and Quality of Training
Also Featured in...
Revel Reviews
Amanda h.
- Role: Finance
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Sep 2021
Powerful, versatile and flexible platform
Likeliness to Recommend
What differentiates Revel from other similar products?
Revel Systems provides a wide variety of features that ensure the success of business processes. It has very flexible and efficient financial tools, such as payment functions, split invoices and credits. It also has versatile options to create the best strategies for customer engagement. It also offers excellent options to obtain reports of creation of financial analysis of delivery receipts, real-time resource management, inventory tracking runs, order management for additional data reservation means, incorporation of purchase flows and others.
What is your favorite aspect of this product?
It is very easy to use and the user interface is visually pleasing. It offers excellent options for employee management, especially for administrative procedures, time tracking and for roles. It allows to efficiently obtain customer information with the CRM. It integrates seamlessly with Quickbooks to manage your finances and accounting in one place. It facilitates the creation of attractive and dynamic loyalty programs, totally focused on the characteristics of the clients.
What do you dislike most about this product?
You need to improve your customer support, you need to be faster and more accurate in troubleshooting responses. Its cost is considerably high compared to similar solutions.
What recommendations would you give to someone considering this product?
Revel Systems provides a set of valuable tools that are easy to use and implement. It offers very complete financial features and the client management is very versatile.
Pros
- Reliable
- Respectful
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
ankit p.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Easy to use and cheap
Likeliness to Recommend
What differentiates Revel from other similar products?
It is very easy to learn and has a no learning curve. Thanks to its intuitive controls, usually little training is required to use it.
What is your favorite aspect of this product?
It is easy to set up and has a really smooth user interface. It also has mobile support which makes it easier to control this system. One doesn't have to fidget with buttons continuously to use it and instead can control it with mobile from far away.
What do you dislike most about this product?
It has very limited functions and shows very limited data.It looks like they have cut down many features just to make platform easy to use. Also, its customer support is frustrating and usually doesn't solve problem.
What recommendations would you give to someone considering this product?
If you don't want care about business analytics and only want easy to use software, I would recommend this. However,if you are more geared towards research, there are better options available.
Pros
- Transparent
- Security Protects
- Enables Productivity
- Includes Product Enhancements
Cons
- Less Effective Service
- Less Friendly Negotiation
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Kelli J.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted May 2021
Easy to use and reliable
Likeliness to Recommend
What differentiates Revel from other similar products?
I like the team management
What is your favorite aspect of this product?
The on the hour reports
What do you dislike most about this product?
That it doesn’t have modifiers on the main entree page
What recommendations would you give to someone considering this product?
If you are using a POS that’s outdated, you are wasting time getting your product inventory
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
Cons
- Less Transparent
Please tell us why you think this review should be flagged.
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