Revel Logo Award Winner Product Badge
Revel Logo Award Winner Product Badge
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Revel

Composite Score
7.8 /10
CX Score
8.1 /10
Category
Revel
7.8 /10

What is Revel?

Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.

Company Details


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Awards & Recognition

Revel won the following awards in the Restaurant POS category

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Revel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revel?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Off Line Operations

95

Payment Processing

90

Multiple Venue Property Concept Support

89

Advanced Reporting Analytics

87

Check Settlement Types

86

Kitchen Course Management

86

Table Reservations Management

86

Mobile Capabilities

85

Loyalty Promotions Management

83

Integrations

83

Inventory Recipe Management

83

Vendor Capability Ratings

Average 82

Ease of Implementation

89

Quality of Features

86

Ease of IT Administration

86

Ease of Customization

84

Usability and Intuitiveness

84

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Vendor Support

79

Breadth of Features

77

Availability and Quality of Training

75

Revel Reviews

Geraldine V.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

One of the best systems to use!

Likeliness to Recommend

10 /10

What differentiates Revel from other similar products?

Revel Systems is easy to use and have a lot of features that very helpful for the daily operations of our Restaurant. Ingredients, Recipe, Scheduling and Menu customisation are also very good to use and handle. I think Revel is a cheaper version of Micros but have a lot of good features.

What is your favorite aspect of this product?

The reports tab is my favourite aspect. Its easy to understand.

What do you dislike most about this product?

Nothing because for me Revel systems is one of the best systems to use for F&B industry

What recommendations would you give to someone considering this product?

Try Revel Systems its cheap but very good system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hegar M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

existing domain and start their malicious practice

Likeliness to Recommend

9 /10

What differentiates Revel from other similar products?

And let's talk about price, first year free without a contract? Definitely worth a try! Thanks to this platform we went from that old school cash only to a new cutting edge system and it is really making a difference for us. With access to everything they need to transact seamlessly, the comprehensive tool enables businesses to move faster, think smarter, and make better business decisions through the power of payments. In some cases, scammers have been found to buy existing domain names and start their malicious practice here.

What is your favorite aspect of this product?

When looking for a new and easier to use point of sale, I came across this platform. I watched a video with the CEO explaining the POS and I said "Call us and if someone (a real person) doesn't answer your call then you don't get our service." This is how you do business! The customer service for this is top-notch. Any question and at any time of the day, they are ALWAYS there to help me. They are very friendly and professional. I signed up for your CRM program.

What do you dislike most about this product?

We have had no problems with this system! It has been easy to use, cost effective and the problems we have had have been on our side

What recommendations would you give to someone considering this product?

I recommend it because this app listens to customer feedback and is always improving its system. I will never use any other POS system! I love having gift cards that I can load and check the balance. With the CRM I can see my main clients. If you process a lower volume of monthly sales, the amount you save may not be enough to offset the subscription fee. It is a good option for medium to large businesses that are processing a decent amount of monthly sales. Customers do not require a monthly fee. Instead, it only charges businesses a processing fee, starting at 0.3% plus eight cents on top of interchange fees.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kooi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Everything it offers as a POS is very successful

Likeliness to Recommend

10 /10

What differentiates Revel from other similar products?

Something that undoubtedly makes Revel something different as a method to process payments is that you have a large screen like a conventional Tablet, and this quality allows you to locate all the buttons and all the functions of the tool very easily. With Revel, any restaurant or store can have a quick and easy payment system that facilitates the experience of making their purchases for customers.

What is your favorite aspect of this product?

The system is very reliable and allows me to integrate essential information for the good management of business finances. Another thing is the interface that it uses, this allows you to know the products sold, the money that I enter. In general, everything you offer as a POS is very successful for the job market. And what seems better to me is that it offers many benefits and does not have a high cost, on the contrary, it is at a good price so its implementation seems to me to be successful.

What do you dislike most about this product?

The system is more focused on serving companies such as restaurants or food stores. The system is very good to attend to these areas, if you want to handle it in another field, you will have a little to look for adaptability because there are functions within the system that cannot be completely omitted, so they are either ignored or another function is searched for. be able to take full advantage of the tool.

What recommendations would you give to someone considering this product?

I recommend Revel because I really liked the way it works. It is simple, although at first it is important to explore all that it offers since at first glance it can be overwhelming. In addition, I like the technical support staff, they are always very willing to help so if you have any questions you have about the management of Revel, they are trained to give you help or answer questions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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