Shift4

Revel

Composite Score

7.8 /10

CX Score

8.1 /10

16 Reviews Write a Review

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What is Revel?

Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.

Company Details

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Awards & Recognition

Revel won the following awards in the Restaurant POS category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

10 Top Rated Features

2023

Revel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revel?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Off Line Operations

Payment Processing

Multiple Venue Property Concept Support

Advanced Reporting Analytics

Check Settlement Types

Kitchen Course Management

Table Reservations Management

Mobile Capabilities

Loyalty Promotions Management

Integrations

Inventory Recipe Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training

Also Featured in...

Retail POS

Score 7.8

View Revel in this category (opens in a new tab)

Revel Reviews

Bert B.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Absolutely seamless Cloud Based perfection

Likeliness to Recommend

8 /10

What differentiates Revel from other similar products?

Honestly it is one of the smoothest cloud based systems I have ever used and I have used several. It allows for a seamless interface and interacts with users on an almost intuitive level

What is your favorite aspect of this product?

The fact that is is cloud based and rarely has hiccups is phenomenal

What do you dislike most about this product?

There are a few features that I would like to see added

What recommendations would you give to someone considering this product?

Definitely take a look at this as it’s reports features and cloud based solutions are top of the line

Pros

Reliable
Enables Productivity
Effective Service
Caring

Valentina F.

Role: Finance
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy Software to use Easy access to reports

Likeliness to Recommend

10 /10

What differentiates Revel from other similar products?

It is a simple system to explain to employees. The customer service is incredible, which is why they are always willing to help you make any necessary changes.

What is your favorite aspect of this product?

Access to reports is simple and accurate. They can be customized and exported to other software, which helps business analysis

What do you dislike most about this product?

Entering the stock of alcoholic beverages is often not easy and can cause confusion.

What recommendations would you give to someone considering this product?

Consider the main needs of the business, and analyze if they coincide with the product that Revel provides. Be aware of the specif taxes of the country and accounting needs, to check if the system can adapt to it.

Pros

Efficient Service
Effective Service
Saves Time
Respectful

Muhammad F.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great product to track everything

Likeliness to Recommend

9 /10

What differentiates Revel from other similar products?

Easy to Use Easy to Install Managing Products Reporting

What is your favorite aspect of this product?

Category management Easy billing Cloud System

What do you dislike most about this product?

Nothing really but would like to see more customized reporting

What recommendations would you give to someone considering this product?

If some one wants to track their products sales and get the reporting with user friendly system then this is the one for you

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Revel

What is Revel?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Revel Ratings

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Revel?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail POS

Revel Reviews

Bert B.

Absolutely seamless Cloud Based perfection

Likeliness to Recommend

Pros

Valentina F.

Easy Software to use Easy access to reports

Likeliness to Recommend

Pros

Muhammad F.

Great product to track everything

Likeliness to Recommend

Pros

Most Popular Revel Comparisons

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PixelPoint POS

Feature Ratings

Off Line Operations

Payment Processing

Multiple Venue Property Concept Support

Advanced Reporting Analytics

Check Settlement Types

Kitchen Course Management

Table Reservations Management

Mobile Capabilities

Loyalty Promotions Management

Integrations

Inventory Recipe Management

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training