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Revel

Composite Score

7.8 /10

CX Score

8.1 /10

16 Reviews Write a Review

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What is Revel?

Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.

Company Details

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Awards & Recognition

Revel won the following awards in the Restaurant POS category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

10 Top Rated Features

2023

Revel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revel?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Off Line Operations

Payment Processing

Multiple Venue Property Concept Support

Advanced Reporting Analytics

Check Settlement Types

Kitchen Course Management

Table Reservations Management

Mobile Capabilities

Loyalty Promotions Management

Integrations

Inventory Recipe Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training

Also Featured in...

Retail POS

Score 7.8

View Revel in this category (opens in a new tab)

Revel Reviews

Brett W.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Great for growing location businesses

Likeliness to Recommend

8 /10

What differentiates Revel from other similar products?

Cloud first and built to be used on tablets, clean interface for frontline workers and live data capability for head office

What is your favorite aspect of this product?

Ability to add new locations easily and get good consolidated reporting

What do you dislike most about this product?

Integration required technical expertise

What recommendations would you give to someone considering this product?

Use Revel if you plan to expand beyond 2 locations

Pros

Respectful
Effective Service
Saves Time
Fair

Steven N.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Both easy to use and support.

Likeliness to Recommend

8 /10

What differentiates Revel from other similar products?

I had no experience with REVEL POS devices when I was first tasked with troubleshooting wireless network connectivity on a cruise ship. The interface was intuitive and allowed me to accomplish high level tasks with relative ease…though I had no prior experience with the devices.

What is your favorite aspect of this product?

It was both user friendly and friendly for advanced technical support professionals as well.

What do you dislike most about this product?

I only dislike the fact that I have not had the opportunity to spend more time with it.

What recommendations would you give to someone considering this product?

Take it for a test drive! The fact that it worked reliably on a cruise ship speaks volumes.

Pros

Reliable
Enables Productivity
Efficient Service
Respectful

Jan v.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

POS system that delivers

Likeliness to Recommend

9 /10

What differentiates Revel from other similar products?

Adaptability and service support levels

What is your favorite aspect of this product?

Value for money

What do you dislike most about this product?

Being pushed into using their payment provider

What recommendations would you give to someone considering this product?

Reasonable investment levels; strong support system; intuitive usage

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Revel

What is Revel?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Revel Ratings

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Revel?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail POS

Revel Reviews

Brett W.

Great for growing location businesses

Likeliness to Recommend

Pros

Steven N.

Both easy to use and support.

Likeliness to Recommend

Pros

Jan v.

POS system that delivers

Likeliness to Recommend

Pros

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Feature Ratings

Off Line Operations

Payment Processing

Multiple Venue Property Concept Support

Advanced Reporting Analytics

Check Settlement Types

Kitchen Course Management

Table Reservations Management

Mobile Capabilities

Loyalty Promotions Management

Integrations

Inventory Recipe Management

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training